Costco hearing aids connectivity drops off

I just purchased new Jabra hearing aids from Costco. The rep set them up with my I phone 18 pro max. They work great at first but then I noticed the left hearing aid shut off. Turning them off & back on fixed the problem. Next day the right side did the same thing. Took them back to Costco & they said all brands are having this issue & they couldn’t fix it. My old hearing aids that were 6 years old never had this issue. I’m returning the new ones tomorrow for a refund & use my old ones until they can figure out how to fix it.

Posted on Oct 6, 2026 6:12 PM

1 reply

Grant Bennet-Alder

Level 10 (148,617 points)

Oct 7, 2026 6:06 AM in response to beamer704

There are no widespread reports of this happening that have been posted here.

Jabra hearing aids are made by GN resound. The additional High frequencies my new ones provide can NOT be equaled by my old ones. Not even close.

If this were my only complaint, I would keep using them and see if the problem abates, or a solution show up.