Two family members paying for the same extra iCloud storage subscription.

I pay for extra iCloud storage for two of my children (50GB each). My ex is paying for extra iCloud storage for herself (200 GB), but I also get charged for this and I get sent an invoice every month. We are connected through Familiy Sharing, but I don´t have access to the extra 200 GB iCloud storage, and we are now two persons paying for this. I have tried to log in to Apple Support, but I am not able to find anywhere I can report this and stop it. Does anyone have a tip for me, or are anyone from Apple who might read able this able to guide/help me? Thanks in advance.

Posted on Oct 6, 2026 8:25 AM

1 reply

Limnos

Level 10 (462,771 points)

Oct 6, 2026 8:43 AM in response to iCloudTony

You say you are both paying for this but are you positive that is the case? It is possible for another Family member to have their own iCloud storage, not share it, and for you to pay for it.

If she does not have her own payment method and is part of the Family Sharing group where you are the Organizer, you guarantee to pay any purchases others make if they do not have sufficient personal balance or they are an adult and do have their own payment card (Share apps and purchases with Family Sharing on your iPhone or iPad - Apple Support)

Share iCloud+ with your Family Sharing group - Apple Support

"If a family member is already paying for their own iCloud+ plan, they can choose to switch to your plan or keep their own and still remain part of the family. ... They can't keep their current plan and use the shared family plan at the same time."