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Someone Created an Apple ID Using My Email Address and Enabled 2FA. How Can I Get It Removed?

Somebody has used one of my email-addresses (not the one that I run my apple account under) to register for another apple account (problem #1, I assume my gmail password got compromised - of course I've already changed it) and has switched on 2FA (problem #2, I cannot delete this account).


Currently nothing bad has happened, but I fear that this account will be used for shenanigans in the future, hence I want to get it deleted asap. How do I do this? How can I contact somewhen at Apple?


Thanks!

1 reply

If you only see about this account creation in a warning text then the entire thing is a scam/phishing attempt. Criminals are getting very good at imitating Apple messages. Start here about recognizing phishing and scams —> Recognize and avoid social engineering schemes including phishing messages, phony support calls, and other scams - Apple Support


Read this article about identifying real App Store and iTunes Store emails --> Identify legitimate emails from the App Store or iTunes Store - Apple Support Sometimes the only indication in a communication is very subtle. Have a look at this thread. Someone registered an Apple ID with my em… - Apple Community It can be very hard to tell from a communication alone if it is authentic. The best way to check is to use an independent way through Apple's own resources to confirm what the communication claims. Scams (e-mail, text messages, and phone calls) are getting very good at closely imitating true Apple communications. Always be cautious. These support articles have some guidelines:


More information about scams:

Apple Cash --> Avoid scams when you use Apple Cash - Apple Support

Gift Card Scams --> About gift card scams - Apple Support


If you still think this is real then contact the email provider about your insecure email account. A person cannot create an Apple Account using your email address unless they have access to the associated email account to reply to Apple's verification emails. You can't do anything about the Apple Account but if you block access to the email address then it may prevent use of the Apple Account.


For assistance from Apple this support page has information about Apple support and service ➔ Contact Apple Support - Apple Support If live support options (chat and/or telephone) are available they will show near the bottom left.

- Telephone numbers may only work when calling from the same country.

- Chat options (telephone numbers will appear as links and not plain text) may depend upon cellular connectivity ( Online chat with apple - Apple Community ). If chat is not available on the top level support page, try selecting your hardware and narrow down your issue to see if a support article offers a support link offering chat. For example, the contact support link on this page Check your Apple Account balance - Apple Support offers a chat link about emptying account balance even on a computer where the top level page does not offer any chat.