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zero5phh
User level: Level 1 (4 points)

Dust inside my iPhone 16pro wide angle lens or sensor.?

Dust inside my iPhone 16pro wide angle lens. & it might be inside the sensor. Sent to Apple support & the technical want to charge me RM1099. Good job Apple. Impressive move. I never drop never open never damage anything & this is consider defect problem but ur technical guy don’t event wanna take a look at my phone just ask me to pay or to trade-in. Awesome apple. Is really disappointed for over 20years user. Thinking to switch now.

Posted on Oct 6, 2026 6:02 AM

2 replies

WheelieNick
User level: Level 9 (74,110 points)

Oct 6, 2026 6:04 AM in response to zero5phh

Apple service centers often treat minor internal dust particles as cosmetic or acceptable manufacturing tolerances unless they directly and visibly impair camera performance. In your case, it impacts performance, but if apple decides to charge you, there is nothing we as fellow apple users can do I am afraid

Jeff Donald
User level: Level 9 (64,078 points)

Oct 6, 2026 6:08 AM in response to zero5phh

Did you take your iPhone to an Apple Retail Store or an Apple Authorized Service Provider?

Originally posted at discussions.apple.com/thread/256371318