User level: Level 1 (6 points)Weve tried everything updating the app, deleting and reinstalling the app. Apple TV works fine on my partners tablet, or our phones but whenever we play it on the TV it plays the ads then says it can’t connect to the internet. We’ve reset the internet, changed which one it connects too everything and we can’t get it to work.
Posted on Oct 6, 2026 5:18 AM
User level: Level 1 (8 points)Oct 6, 2026 9:36 AM in response to MaddogWW
Same with me.
Device: Hisense 43A5730FA
OS: Android TV 11
Country: Serbia
Apple Account region: Serbia
The Apple TV app previously worked normally on this exact TV. Around September 26–27, 2026, playback suddenly stopped working.
The important detail is that the application itself continues to work normally:
- the catalogue loads;
- artwork and metadata load;
- movie and episode pages load;
- previews, intros and recaps can play;
- the app does not crash.
However, when the actual movie or episode starts, playback stops after approximately 5–10 seconds and an error is displayed. This happens with multiple different movies and TV shows.
I have already tried the usual troubleshooting steps, including:
- updating the Apple TV app;
- reinstalling the application;
- restarting the TV;
- testing different DNS servers (1.1.1.1 and 8.8.8.8).
I also investigated the issue using ADB and application logs. Nothing helped...
User level: Level 1 (13 points)Oct 7, 2026 2:50 AM in response to MaddogWW
I’ve just tried to connect to Apple TV through the Hisense tv, it keeps asking me to sign in or sign up. On my phone it says I’m signed in. On the tv it says couldn’t signin wait a moment try again. it’s been two hours!
Originally posted at discussions.apple.com/thread/256371291