User level: Level 1 (37 points)Payment and shipping details never open/shows in Web browser no matter how many times I try. It always says:
Something Went Wrong There was a problem getting this information. Refresh the page or try again later.
I am fed up with issue now.
Posted on Oct 6, 2026 12:22 AM
User level: Level 10 (97,882 points)Oct 7, 2026 12:51 AM in response to sfksuperman
Welcome and thank you for reaching out. 🤗
Check your payment method in Settings ➢ [your name] ➢ Payment & Shipping, ensure it’s valid and update if needed. Also, sign out and back into your Apple Account, then try again.
If it still fails, contact Apple Support directly.
Good Luck! 👋🏼😉
Smiliñ 😎 Brian | Community Volunteer
User level: Level 10 (93,009 points)Oct 7, 2026 12:33 AM in response to sfksuperman
Any chance you are using a VPN or firewall which blocks the contact to Apple servers?
Originally posted at discussions.apple.com/thread/256371169