Customer service unacceptable

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vjcalvo wrote:

Thanks for the advice and info. I have tried all of your suggestions with no resolution to a simple issue of syncing two devices together. I fixed it myself so I am OK with that. I am just not satisfied with customer service. I already realize that this is not the place to do that but it’s the only place that I got listened to because Apple customer service is not responsive to my issue. Thank you for trying to help, but I won’t be participating in this group anymore because they are reminding me that this is not the place for it. I have taken the issue somewhere else where I am gonna be helped and so I will stop with this form and really all Apple forms because they just don’t help!

Hello ~ What you’ve been told is true. If you would have posted your actual issue here we (your fellow forum members and volunteers not associated with Apple) would have tried to assist you to the best of our abilities. That is what this forum is…a place where we try to help each other…not a chat or complaint repository.

~Katana-San~

Thanks for the advice and info. I have tried all of your suggestions with no resolution to a simple issue of syncing two devices together. I fixed it myself so I am OK with that. I am just not satisfied with customer service. I already realize that this is not the place to do that but it’s the only place that I got listened to because Apple customer service is not responsive to my issue. Thank you for trying to help, but I won’t be participating in this group anymore because they are reminding me that this is not the place for it. I have taken the issue somewhere else where I am gonna be helped and so I will stop with this form and really all Apple forms because they just don’t help!

Note that the person who started this thread with a rather cryptic complaint then posted a longer version of the complaint in a completely unrelated thread (How do I manage over 3,000 blocked contac… - Apple Community).

"vjcalvo

Oct 9, 2026 5:30 PM in response to sunkissed20

For some reason, Apple and not Apple alone The customer service is horrible. Apple was my number one customer service now for me. They did the worst thing they could do to us client that is asking Support for help. Support froze my iPad and iPhone where I had no way to communicate after coming from the hospital stay with Covid. It’s obvious that customer service is not being trained correctly and have no business in customer care. Besides ruining my devices, which I fixed by myself, they have been very rude to me, which is unacceptable. I have told them what happened because I have figured out this old thing starting with the AI with no response. My simple reason for calling customer support was because I had a brand new iPad and an iPhone 15 that were not syncing. That is all I wanted for customer support to guide or walk me through the steps of getting the two devices to sync. One device was way ahead of the other, and I noticed it because of the game scores. "

which is slightly more readable than the earlier post here

"Unacceptable customer for iPhone and iPad that you were trying to sync. AI and tolerable! Human response is"

Posted on Oct 5, 2026 11:26 PM

that started this thread.

vjcalvo wrote:

No problem, I will not be back to this forum. I will solve the problem myself as I have been doing without customer support!

Hello once more~ You have the benefit of *Allan Jones* spot on advice and they happen to be one of our most helpful and long standing members. It’s most certainly your choice not to participate here.

~Katana-San~

Hello~ Yes…I know. I have read and participated in both ;-)

~Katana-San~

No problem, I will not be back to this forum. I will solve the problem myself as I have been doing without customer support!