iPhone 6s: Cannot recover Apple Account due to password and number

Hi Apple Support, I need help recovering my Apple Account on my iPhone 6s.

I forgot my Apple Account password, and the trusted phone number linked to the account is no longer active. When I try to reset the password through iforgot.apple.com, it asks me to confirm the old phone number, but I no longer have access to that number.

My iPhone also shows “Trusted Device List is Not Available”, so I’m unable to use the device to reset the password.

Could you please advise me on how I can recover my Apple Account using another verification method, such as my email or account recovery? I do not want to erase or reset the iPhone because I’m concerned about Activation Lock.

Thank you.

Posted on Oct 5, 2026 7:34 PM

1 reply

shoeluvr13

Level 6 (19,647 points)

Oct 5, 2026 7:54 PM in response to raniaalishahafizal

Per About trusted phone numbers and trusted devices for Apple Account - Apple Support

If you permanently don’t have access to either your trusted devices or your trusted phone number, you can still attempt to recover access to your account.

Try to sign in to your Apple Account.
Select “Didn’t Get a Code?” or “Can’t get to your devices?” on the verification code screen.
Choose “Can’t use [phone number]”.
If you don’t have access to any trusted phone number on file with your Apple Account, you can initiate the process to recover access to your account. Follow the onscreen steps.

FYI, once account recovery is started It’s a two phase process, phase 1 is up to 72 hours. (People mistakenly think you’ll be able to reset after those 24-72 hours, but it actually says it’s evaluating and you’ll get an update. That update is phase 2, which can be a couple days or longer.

After the phase 1 wait check your email or go to https://iforgot.apple.com/ to see the phase 2 wait time.

On the recovery date and time if you don’t/can’t get the text/call/email just go back to https://iforgot.apple.com/ and it will allow you to finish the reset process, but don’t wait too long or might have to start account recovery again. Per What to expect during account recovery - Apple Support “When the waiting period is over”