Level 1 (19 points)

Synce Apple tv 4K to Mac Problems

movies will not sync between my Mac and Applet v 4K. Latest version of all released Apple software.I have verified that everything is signed in the same. Unpluged and reset everything. I have tried to fix this problem for many months and tried all but one thing. Does anyone know if I do a factory reset and re-install the Apple tv 4k will that fix the problem?

Posted on Oct 5, 2026 5:25 PM

6 replies

Urquhart1244

Level 10 (152,038 points)

Oct 6, 2026 6:42 AM in response to Chuck9988

For the content from the Apple TV subscription service, as well as buy and rent content from the media Store, you should use the Apple TV app instead of the Computers app.

The Computers app can play downloaded content from the Home Shared Library on the Mac, when the video files are in compatible format: .mov/.mp4/.m4v (H.264 or H.265 video with AAC or AC3 audio). Most Store downloads these days are in a different, incompatible format: .movpkg [HLS video].

Videos tagged as ‘movie’ would appear in the Movies tab of the Computers app.

Videos tagged as ‘tv show’ would appear in the TV Show tab of the Computers app.

Untagged videos and videos tagged as ‘home video’ would appear in the Home Video tab of the Computers app. Do check there for any missing videos!

Resetting wouldn’t change the capabilities of the Computers app.

MrHoffman

Level 10 (169,253 points)

Oct 5, 2026 6:17 PM in response to Chuck9988

Apple TV 4K and Mac sync via Apple or third-party media app servers, and not directly.

Same Apple Account everywhere?

Chuck9988 Author

Level 1 (19 points)

Oct 6, 2026 5:42 AM in response to muguy

I use the computer tab. Neither my purchased content nor Apple movies show on my TV. I do use Apple streaming service. I have home sharing activated. By syncing I mean the movies should show up and do not.I have been through all and I mean all the recommendations on getting movies to show up. My question is does a factory reset and reinstall solve this problem?

Thank you for responding to my question.

Chuck9988 Author

Level 1 (19 points)

Oct 6, 2026 5:50 AM in response to MrHoffman

Yes I am signed in by the same user ID and password on all my devices. My question is will a factory reset work to solve this issue. I have done every other suggestion over a 6 month period to no avail. What I find interesting my old Fire stick does show my Apple purchases but it has other problems which have work arounds but gets old after a while of use. I prefer using Apple products but I was hoping to solve this problem as it is extremey aggravating.

muguy

Level 10 (95,874 points)

Oct 5, 2026 6:16 PM in response to Chuck9988

How exactly are you syncing?

purchased content will show automatically

connecting to your library requires use of the computer tab on Apple TV to stream content from your Mac

something else?

Chuck9988 Author

Level 1 (19 points)

Oct 6, 2026 8:12 AM in response to Urquhart1244

Thank you, I will check these as you say but I have checked before and do not remember seeing anything there. But I will recheck.

Originally posted at discussions.apple.com/thread/256371074