User level: Level 1 (4 points)My Iphone 14 won't allow me to open it with a passcode.
Cannot even swipe up to access the number pad to even do so.
Any advice?
[Re-Titled by Moderator]
Original Title: Opening new phone
Posted on Oct 5, 2026 6:59 PM
User level: Level 7 (28,946 points)Oct 6, 2026 5:08 AM in response to O_h_Ah
About the only option would be to force restart the phone and hope the glitch clears. If that doesn’t work then take it to an Apple Store or Apple authorized service provider for examination. Since your phone’s warranty has expired long ago you would be responsible for any charges.
Restart an unresponsive iPhone - Apple Support
User level: Level 6 (9,019 points)Oct 5, 2026 9:02 PM in response to O_h_Ah
It sounds like your device isn't new but new to you. If you purchased from the original owner you will need to reach back out to them to resolve or try to get your money back if you purchased via somewhere that provides buyer protections.
User level: Level 7 (28,946 points)Oct 5, 2026 7:06 PM in response to O_h_Ah
You say it is a new iPhone 14 but Apple discontinued that model in February 2025, a year and a half ago. So where did you buy this new iPhone? If it was new then you would have had to go through the setup process and established a passcode. Did you set it up or was it already setup when you bought it?
So what’s the real story here? Did you buy it from a third party reseller who advertised it as new?
User level: Level 1 (4 points)Oct 6, 2026 1:44 AM in response to lkrupp
No it was a gift from a while ago that I didn't end up using up until now. Fairly certain it wasn't from a third party as it hadn't been opened.
I went through the whole process of setting up the passcode and transferring my data over up until it refused to update the I.O.S. after a while...
I decided to restart it but since then i have not been able to enter the passcode in order to open it in the first place. Cannot access the number pad.
User level: Level 9 (55,707 points)Oct 6, 2026 2:04 AM in response to O_h_Ah
O_h_Ah wrote:
I decided to restart it but since then i have not been able to enter the passcode in order to open it in the first place. Cannot access the number pad.
When you say that you "cannot access the number pad", why?
Is the phone broken? Or is it displaying a "Locked to Owner" screen and asking for the Apple Account credentials of the owner who logged into it?
If it is broken, you may be looking at a hardware repair bill. Even if the phone was purchased new – from Apple or an Authorized Apple Reseller – I believe the clock on the one-year limited warranty would have started running as of the purchase date. So the warranty would have expired while you still had your gift in storage.
User level: Level 1 (4 points)Oct 6, 2026 2:24 AM in response to Servant of Cats
As in, I try to swipe up to access the number pad... and it just won't do it.
Each time I do, and believe me I am not exaggerating when I say this, it shows up for about a nanosecond before going back to the 'Hello' screen.
Doesn't even give me a chance to type in a single digit.
User level: Level 10 (85,896 points)Oct 6, 2026 8:02 AM in response to O_h_Ah
No it was a gift from a while ago that I didn't end up using up until now.
If the phone has sat unused for a long time, do not expect stellar performance from its battery. Li-ON batteries degrade with time whether used or not.
Is the phone connected to its charger as you try setting it up? If not, make is so and try agian.
Originally posted at discussions.apple.com/thread/256371054