User level: Level 1 (4 points)My mum is 79 and has no ID and now she can’t use certain functions on her phone as she can’t do the age verification check. Does anyone know what I can do to resolve this please?
[Re-Titled by Moderator]
Original Title: Age verification no id
Posted on Oct 5, 2026 1:34 PM
User level: Level 10 (242,520 points)Oct 5, 2026 2:14 PM in response to Wilder135
The age verification does not restrict phone functions. It only limits access to adult websites and apps rated as 18+.
If she needs to access this then she needs to be able to verify her age, there is no way around it as it's a government mandate in different countries and cannot be ignored. Apple could get into serious legal trouble if it allowed a way to bypass the requirement.
Depending on where she resides there are multiple options of age verificaton. See the following website for help verifying age.
click here ➜ If you're asked to confirm that you’re an adult - Apple Support
and here ➜ Region-specific rules for managing an Apple Account - Apple Support
User level: Level 10 (242,520 points)Oct 5, 2026 3:01 PM in response to Wilder135
What exactly is asking for her phone pin?
The contacts app has no pin requirement itself, unless it has been manually restricted. Also, the age verification does not in any way restirect access to the contacts App so not sure what exactly is requesting a pin.
If the contacts App has been set to require faceID or passcode, you can remove that requirement by tapping and holding on the contacts App and then on Stop requiring Face ID.
click here ➜ Lock or hide an app on iPhone - Apple Support
Beyond that, if the Account settings are restricted, that suggests you have Screen time active which agian ha sno relation to the Age Verification request.
Go to Settings ➜ Screen Time and make sure you have Account Changes allowed in Content & Privacy Restrictions.
User level: Level 1 (4 points)Oct 5, 2026 2:31 PM in response to Phil0124
she doesn’t want to access over 18 sites but she has to enter her phone pin to access contacts and we can’t change any settings in the screen time settings as it says we have to verify her age to access these settings. We also can’t add names to numbers that have rung her.
User level: Level 1 (4 points)Oct 5, 2026 3:08 PM in response to Phil0124
Thank you so much for this will have a go at this when I see her tomorrow. She may have been messing with the settings and then it has asked for age verification and I assumed that was what has happened. Thanks very much for taking the time to help.
Originally posted at discussions.apple.com/thread/256371002