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QuilterLadybug
User level: Level 1 (4 points)

FaceTime not working with family after new Apple ID

My old Apple account was recently blocked due to attempts to scam my account. Now I have a new Apple Account but cannot access Face Time with some of my family members, who I used to be able to access thru Face Time. Do I have to add iTunes to get Face Time?

Posted on Oct 5, 2026 1:05 PM

1 reply

Limnos
User level: Level 10 (462,771 points)

Oct 5, 2026 1:22 PM in response to QuilterLadybug

No need to add anything, it should work as long as the family members have your new Apple Account username/email address or telephone number in their Contacts.

Originally posted at discussions.apple.com/thread/256370996