Can’t cancel the payment for a free trial even though, I canceled in time

Welcome and thank you for reaching out. 🤗

To resolve this, go to Settings, [your name], select Subscriptions and confirm that the subscription was canceled.

Then, visit reportaproblem.apple.com, sign in, find the charge and request a refund explaining you canceled before the trial ended.

Good Luck! 👋🏼😉

Smiliñ 😎 Brian | Community Volunteer

Sounds like you cancelled too late and still got charged. Apple advises you must cance at least 24 hours before it is set to renew. If the charge was unable to successfully complete, it would stay as pending. Your account would then be in bad standkng and unable to make use of the App Store and iTunes Store services including downlaoding free apps or updating existing one.

As it stands there is no way around it, you must allow the charge to complete, you cannot remove the charge and it won't go away. Once it's successfulty charged you can, after making absolutely sure the subscription was cancelled, request a refund for it.

click here ➜ Request a refund for apps or content that you bought from Apple - Apple Support

Hello~ See the link below…

Contact Apple Support - Apple Support*

*Example…

If you tap the highlighted number once you go into the link and choose your Country or Region…it opens more options for you.

Perhaps you may be able to get in touch with Apple through the link above. Take care.

~Katana-San~

Click here and contact Apple Support through the "Get more help" or "Tell us what’s happening" section at the bottom of the page. You'll likely be told to let the charge go through and then request a refund.

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Did you cancel it at least 24 hours in advance?

Cancel a subscription from Apple - Apple Support

“If you signed up [which involves very intentional steps by you or a user of your device, accompanied by warnings along the way] for a free or discounted trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends." Note that by using an app like this you are automatically agreeing (always read the fine print) to this happening, are responsible for reading if this will happen, and canceling the subscription before the trial ends. E.g., Bait and switch on Apple apps - Apple Community Exceptions apply in some countries About canceling subscriptions in Germany, Israel, South Africa, or Türkiye - Apple Support

This thread (particularly posts by Mac Jim ID) outlines complex scenarios regarding subscriptions and trials. ➔ Refund request for unintended Snapchat Pl… - Apple Community

If you wish to pursue a refund, follow the directions in this support article about how to request a refund for apps or content that you bought from Apple ➔ Request a refund for apps or content that you bought from Apple - Apple Support The likelihood of you getting a refund may vary greatly from region to region as provided in section B of Legal - Apple Media Services - Apple . Typically refunds are entirely discretionary and not guaranteed. Special terms may apply for some countries: About canceling subscriptions in Germany, Israel, South Africa, or Türkiye - Apple Support

Read this support article for information about how long it takes to receive a refund (if one is granted), and how to check the status of a refund for apps or content that you bought from Apple --> Check the status of a refund for apps or content that you bought from Apple - Apple Support

● Store credit—It might take up to 48 hours to see the refund in your Apple Account balance.

● Mobile phone billing—It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.

● Credit and debit cards, Apple Pay, Apple Cash, and all other payment methods—It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution."

>nor update any other apps

My understanding is that this means a pending charge has caused an account to be overdrawn. It won't clear on its own and cannot be resolved through the Report a Problem method without being separately addressed.

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