Why is the internet connection dropping?

rlkk1079 wrote:

My wife's macbook pro keeps dropping her internet connection and a rudimentary dinosaur game appears

Your wife’s MacBook Pro is using the Chrome web browser. That’s the origin of the dinosaur “game”.

I’d test a different browser, such as Safari. This given the possibility the issue is within Chrome.

Here are the Apple macOS networking troubleshooting suggestions, past a potential web browser issue:

• If your Mac isn't connecting to the internet over Wi-Fi - Apple Support

“Why is the internet connection dropping?: My wife's macbook pro keeps dropping her internet connection and a rudimentary dinosaur game appears”

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Mac Dropping Internet Connection:

Not so certain about “rudimentary dinosaur game”, and if you are using that a an analogy for a “big, slow” device. But there might be something running that should not be, because it’s eating up too much RAM or of your Processor. RAM is all about multitasking (running multiple apps at once). So, close everything, and then see if it works. View and close these items, using Activity Monitor:

• An App Ending with: “(not responding)”
• A process eating up lots of RAM (Memory tab)

Go Here: Quit an App or Process in Activity Monitor on Mac - Apple Support

"Chrome is particularly resource-intensive because it installs Google which renders your Mac a full time information-harvesting and -uploading "bot" for Google's purposes. Those processes can't be turned off or disabled, even if you quit the Chrome browser. Even without knowing what else is installed on that Mac it is all but assured a multitude of Google's automatically updating virus-like processes are causing your Mac to work overtime.

Get rid of it. No one needs Chrome. "

—senior contributor John Galt

More supporting evidence:

https://chromeisbad.com/

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Follow these removal instructions

https://support.google.com/chrome/answer/95319?hl=en&co=GENIE.Platform%3DDesktop#zippy=%2Cmac

“Why is the internet connection dropping?: My wife's macbook pro keeps dropping her internet connection and a rudimentary dinosaur game appears”

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Troubleshooting a Dropping Network Connection:

A few thoughts to try:

A. Boot in Safe Mode:

In Safe Mode, Login Items do not open at login, and certain settings are set aside, and, some caches are fixed. How to do so depends on the model of your Mac. Go Here: Start up your Mac in Safe Mode - Apple Support

B. Clear the Temporary Internet Files:

• Cookies perform remembrance of certain site-entered data.
• Cache keeps a snapshot of the last time you visited a site.
• Go Here: Clear the History and Cookies from Safari on your iPhone, iPad, or iPod Touch - Apple Support

C. Restart your Router:

1. Power: off the router
2. Wait: 30 seconds
3. Power: It back on

D. Reconnect to your Network:

1. Go to: Settings
2. Tap: Wi-Fi
3. Disable: Wi-Fi
4. Wait: 30 seconds
5. Enable: Wi-Fi

E. Add Back the Network:

Go into the Passwords app, and make note of your WiFi password.

1. Go to: Settings
2. Tap: Wi-Fi
3. Remove: the network
4. Wait: 30 seconds
5. Add: the network back