User level: Level 1 (11 points)I just received a series 11, it’s paired and working fine. However, it doesn’t show on the support App. So if I ask a question about something I’m trying to learn, it reverts back to my SE. if I log in to Apple.com, both watches show, a
so if I go to ‘manage my devices’. It’s there.
How do I get the 11 to show on the support app to make for better searching. Pictures attached
[Edited by Moderator]
Posted on Oct 5, 2026 10:36 AM
User level: Level 10 (169,253 points)Oct 5, 2026 11:52 AM in response to painterfam
And you’ve tried deleting, restarting the iPad, and re-downloading the Support app?
I’d change the given name on at least one Watch too, on the off chance that’s getting tangled.
If any add-on VPN apps, remove all, and restart. Remove, as disabling isn’t always effective.
Then if still missing, contact Apple Support.
User level: Level 10 (169,253 points)Oct 5, 2026 11:00 AM in response to painterfam
I’d try force-restarting the iPad, and see if that untangles the Apple Support app.
User level: Level 1 (11 points)Oct 5, 2026 11:10 AM in response to MrHoffman
Thanks, I’ve force restarted the phone, iPad and watch.
User level: Level 10 (169,253 points)Oct 5, 2026 11:24 AM in response to painterfam
painterfam wrote:
Thanks, I’ve force restarted the phone, iPad and watch.
There’s a Series 11 shown in your image:
User level: Level 1 (11 points)Oct 5, 2026 11:46 AM in response to MrHoffman
Yes, that’s on Apple.com. However, on the support app it’s not there. So when I search it answers for my SE
Originally posted at discussions.apple.com/thread/256370927