Dear Sir/Madam,
I am formally escalating my complaint regarding repeated
charging failures in my iPhone 16, purchased on 22 September 2025,
bearing IMEI ***. The same fault has occurred four times,
despite repeated repairs involving replacement of the phone’s mid-section.
I have experienced repeated data loss, disruption to my work
and business, and considerable distress. The latest repair was also carried out
despite my express instructions that I did not want another repair and that I
must be contacted before any corrective action.
The detailed history is provided below.
1. First failure — March 2026
On 9 March 2026, I submitted the phone to Tresor,
Garden Galleria, Noida, after its charging port suddenly stopped working.
The device was returned on 16 March 2026, following replacement of its
mid-section.
This resulted in loss of my data and disruption to my work.
No temporary replacement phone was provided.
2. Second failure — June 2026
The same charging issue occurred again, and I submitted the
device to the same Tresor service centre in June. It was returned on 12 June
2026, again after replacement of the mid-section.
I once again suffered data loss, loss of working time and
inconvenience. The previous repair had clearly failed to provide a lasting
resolution.
3. Third failure — July 2026
When the identical problem recurred in July, I approached a
different service centre, Unicorn, DLF Mall of India, Noida. The device
was accepted and subsequently returned after the same rectification—replacement
of its mid-section.
This caused another round of data loss, disruption to my
business and considerable inconvenience.
4. Fourth failure and repair contrary to my instructions
— September 2026
The same fault appeared again in September, and I visited Tresor,
Garden Galleria, Noida, on 21 September 2026. After the centre identified
the same problem, I expressly stated that I did not want the device sent for
another repair, given the repeated failure of the same remedy.
The staff assured me that the device would first be examined
at the repair centre and that I would be contacted before any corrective
action. On that assurance, I left the device with them.
On 25 September, I contacted Tresor and was informed
that the device was still under diagnosis. During that conversation, I again
made it clear that I did not want another repair.
However, on 28 September, I was informed that the
device had already been repaired and was ready for collection. No prior
approval for this repair was obtained from me, contrary to the assurance given.
I visited the centre but declined to accept the device as a
satisfactory resolution. I requested a new replacement device or another
effective solution because the same repair had repeatedly failed. The centre
refused to offer any alternative.
5. Assurance from Apple Support and failure to follow up
Following this, I contacted Apple Customer Support and spent
approximately one hour discussing the matter with Mr. Rohit, who
identified himself as a senior representative.
During that conversation, he assured me that I would receive
a new replacement device, considering the repeated complaints, and asked
me to wait until 3 October 2026. He also assured me that he would
contact me by that date. I received no promised callback.
My complaint and requested resolution
Four occurrences of the same fault, despite repeated
replacement of the same major component, have seriously undermined my
confidence in this device and the effectiveness of the repair process.
I have followed Apple’s prescribed support channels
throughout. Nevertheless, I have been left repeatedly chasing the service
centre and customer support, without clear ownership, dependable communication
or a lasting solution.
[Edited by Moderator]
