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KevoyPH
User level: Level 1 (4 points)

iPhone 18 Pro Max order stuck on 'payment receive'

I ordered my iphone 18 pro max 512 burgundy on September 13, 2026 and on my apple store still payment receive. No movement. The craziest part my colleague ordered the same day with me. Same address also with me. Same order and she already received it today. I already called 3 times. But same answer.

Posted on Oct 5, 2026 9:35 AM

1 reply

Johnathan Burger
User level: Level 9 (72,811 points)

Oct 5, 2026 9:41 AM in response to KevoyPH

You should have received an email with an expected shipment date range.

Your order will remain as processing until you receive a notification that it is preparing to ship, then it will move to shipped.

Originally posted at discussions.apple.com/thread/256370892