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Payment overdue balance problem

I‘m having an issue with an automatic renewal charge from the Meitu app.


I previously subscribed to Meitu VIP, but I no longer use the service and did not intend to continue the subscription. I have already cancelled the subscription, and it now shows that it will end on October 8.


However, Apple is still showing an outstanding balance related to Meitu because the automatic payment was unsuccessful. This has caused my Apple Account to be restricted, and I currently cannot download apps from the App Store, even free apps.


I have also submitted a refund request for this charge.


I would like to ask whether anyone has experienced the same situation and whether Apple can review or remove the outstanding charge, since I cancelled the subscription and no longer intended to use the service.


I’m not trying to avoid a legitimate payment. I just believe this charge should be reviewed, and I would really appreciate any advice on how I can restore my ability to download apps.

Thankyou

12 replies

Did you cancel the subscription in time (at least 24 hours in advance of renewal)? If not then you may be charged and if you are charged you have to pay for it. I have never seen anybody post here about Apple "cancelling" a charge in your situation. Pay what you owe and then ask for a refund. If you are fortunate you may receive one but they are not guaranteed.


Review the information in this support article by clicking on the link about cancelling a subscription from Apple. ➔ Cancel a subscription from Apple - Apple Support


Notes:

• “If you signed up [which involves very intentional steps by you or a user of your device, accompanied by warnings along the way] for a free or discounted trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends." Note that by using an app like this you are automatically agreeing (always read the fine print) to this happening, are responsible for reading if this will happen, and canceling the subscription before the trial ends. E.g., Bait and switch on Apple apps - Apple Community Exceptions apply in some countries About canceling subscriptions in Germany, Israel, South Africa, or Türkiye - Apple Support

• Deleting an app does not cancel a subscription.

• An existing subscription will normally continue until the end of its term and may then renew automatically. Stopping automatic renewal is effectively canceling it. "If you don’t see Cancel Subscription, then the subscription is already canceled and won't renew." The "Expires" date means the current subscription will just run until then. Note special conditions for some countries: About canceling subscriptions in Germany, Israel, South Africa, or Türkiye - Apple Support

• Read Cancel a subscription from Apple - Apple Support to see what to do about subscriptions that do not appear in your list. If you still can't find a subscription, contact Apple Support using the link at the end of the support article.

• Canceling a subscription does not automatically start a refund.

• If you had a free trial previously, you do not get a second one and a subscription will start immediately.

• This thread (particularly posts by Mac Jim ID) outlines complex scenarios regarding subscriptions and trials. ➔ Refund request for unintended Snapchat Pl… - Apple Community


If you wish to pursue a refund, follow the directions in this support article about how to request a refund for apps or content that you bought from Apple ➔ Request a refund for apps or content that you bought from Apple - Apple Support The likelihood of you getting a refund may vary greatly from region to region as provided in section B of Legal - Apple Media Services - Apple . Typically refunds are entirely discretionary and not guaranteed. Special terms may apply for some countries: About canceling subscriptions in Germany, Israel, South Africa, or Türkiye - Apple Support


Read this support article for information about how long it takes to receive a refund (if one is granted), and how to check the status of a refund for apps or content that you bought from Apple --> https://support.apple.com/118224

● Store credit—It might take up to 48 hours to see the refund in your Apple Account balance.

● Mobile phone billing—It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.

● Credit and debit cards, Apple Pay, Apple Cash, and all other payment methods—It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution."



Hello~ Your best option at this point may be to contact Apple and go over this situation with them. See below…


Contact Apple Support - Apple Support


~Katana-San~

lashanova wrote:
Good luck! They told me I had to pay it anyway. I told them they would never see it. Switching to Samsung.

Hello once more~ Even if you switch to Samsung …you still will need to pay Apple. After you do you can ask for a refund. It’s really not that complicated.


~Katana-San~

Welcome and thank you for reaching out. 🤗


You’re likely still being charged because the subscription wasn’t fully canceled before the next billing cycle.


To resolve this, go to Settings, [your name], select Subscriptions and confirm that your subscription is canceled.


Then, visit reportaproblem.apple.com, sign in, find the charge and request a refund explaining why you canceled the subscription.


If you need more help, contact Apple Support directly.


Good Luck! 👋🏼😉

Smiliñ 😎 Brian | Community Volunteer

lashanova wrote:
You might be okay with Apple charging your account anyway but I'm not. I cancelled a subscription before the renewal date. I’m not paying for anything I didn’t want.

OK. I don't know why you're arguing this with us? We're not Apple. We're users like you're a user. You need to take this up with Apple. It doesn't affect anyone on this user to user only forum.

lashanova wrote:

Good luck! They told me I had to pay it anyway. I told them they would never see it. Switching to Samsung.


You owe money to Apple and you're mad they expect payment? Whether you used what you bought or not is immaterial. You agreed to pay and it doesn't matter if you go to Samsung or not, you still owe Apple for what you agreed to pay for. Pay what you owe, then ask for a refund as Katan-San suggests.


[Edited by Moderator]

You replied to me. How am I arguing with anyone? I stated my experience and didn’t ask anyone for anything. Not users or Apple. I don’t need to take anything up with Apple because I have already made my decision. I think you’re expecting me to agree with you and I don’t. So why don’t we move on?

lashanova wrote:
You replied to me. How am I arguing with anyone? I stated my experience and didn’t ask anyone for anything. Not users or Apple. I don’t need to take anything up with Apple because I have already made my decision. I think you’re expecting me to agree with you and I don’t. So why don’t we move on?

Yes absolutely, we'll move on. Enjoy spending likely a LOT more money on a Samsung to prove your point to Apple.

Good luck! They told me I had to pay it anyway. I told them they would never see it. Switching to Samsung.

It won’t get paid.

You might be okay with Apple charging your account anyway but I'm not. I cancelled a subscription before the renewal date. I’m not paying for anything I didn’t want.

lashanova wrote:
It won’t get paid.

Hello again ~ That certainly is your prerogative. Good day.


~Katana-San~