User level: Level 1 (4 points)I have an iPhone 14 Plus running iOS 26.6.1 RC, stuck on This iPhone, from an authorized Apple store, is not for sale and cannot be used. Help me, he has no Wi-Fi or anything.
Posted on Oct 5, 2026 5:56 AM
User level: Level 2 (338 points)Oct 5, 2026 8:08 AM in response to christeveste
Dear christeveste,
As per ur screenshot, the iPhone 14/15 Pro Max is a demo model which is displayed in Apple Stores and it is carved in hardcore to lock reset and block iPhone functionality once it leaves the Store Wi-Fi. Return this iPhone and get ur money back.
Regards,
a******_4
ASC Volunteer
User level: Level 9 (72,811 points)Oct 5, 2026 7:43 AM in response to christeveste
You came into possession of a Demo model.
They are not meant for sale and cannot be reset.
Your only option is to take it back where you bought and get your money back.
User level: Level 10 (187,102 points)Oct 5, 2026 6:02 AM in response to christeveste
if it was me then I would try to reach out to apples official support channel
And or
Contact - Official Apple Support
And or
Contact - How to Contact Us - Apple
User level: Level 8 (43,489 points)Oct 5, 2026 6:59 AM in response to christeveste
Have you simply contacted the place of purchase so that they might possibly “make it right?”
It seems doubtful that any Apple-authorized store would intentionally sell a non-functional iPhone.
User level: Level 10 (85,896 points)Oct 5, 2026 8:27 AM in response to christeveste
...from an authorized Apple store...
I question that. Can you tell us what store and where so we can research it?
Originally posted at discussions.apple.com/thread/256370759