Archive. This is an archive of the Apple Support Community. Discussions are being restored and soon you will be able to read and post here again.

New Screen Time Scheduling and Time Allowance features are not available.

New Screen Time Scheduling features not appearing. I feel like I am going round in circles and have read many other threads on the subject.


I am running iOS27.0.1 and macOS27.0.1 watchOS27.0.1 on an iPhone 14 Pro Max, MacMini, MacBook Air, iMac, watchOS27.0.1


My children have accounts on their iPhone SE 2nd Gen, also running iOS27.0.1, as well as having user accounts on the MacMini.


I have removed all old devices from my Device list plus anything non Apple (Xbox and LG TV AppleTV App) to try and brute force the screen time to update, the children have access to MacMini and their accounts are signed in.


I have restarted all devices, and even turned off everything for a period of time and reconnected one by one.


When I look at Screentime on Mac or iPhone I only see "Screen Time" as an option (the legacy family screen time settings) I do not see the new screens only the old screens as shown below for my own personal screen time.


When I try to manage the children's screen time via Family Sharing I get the legacy system too.


The only peculiarity is when I look at ScreenTime settings on my iMac, when I look at my screen time options towards the bottom before "App and Website Activity" I see a message with an orange exclamation mark saying "Screen Time for XXXXX's Mac Mini and XXXXX's Mac Mini has not been available for 7 days. Make sure these devices are connected to the internet and are signed in to iCloud with your children's Apple Accounts"


The Mac Mini is connected to the internet and both children are signed in using iCloud.


There was a third child account which I set up so they could share access to an iPad but as that device no longer supports updates to the latest iPadOS. I removed the child account from that iPad and restarted and then removed the child account from family sharing group.


I cannot remove the family sharing group as one account is for a 12 year old and Apple says I need to assign another adult to supervise (I am a single parent so cannot do that).


Fixes tried:


Remove all old devices

Hard restart all devices (full log out shutdown and turn on after 10 minutes)

Turn all off

Turned Screen Time on and off for me (never use normally)

Turned App and Website Management on and off for me (never use normally)

Turned off Screen Time Management on Child Accounts and then back on

Turned off App and Website Management on Child Accounts and then back on


My iPhone Screen Time


iMac Peculiar Message and Screen Rime screen when I click Manage Screen Time from Screen Time screen for child account



MacBook Air No similar Message on main screen of child screen



MacBook view of Family Member Screen




Short of factory resetting all devices (and no that really isn't an option) I am at a loss on how to proceed. The ability to turn on and off screen time throughout the day has been a long missing feature that I would really like to be available (especially given the issue with schools and phone access). Plus the other more granular controls of access to content.


Any suggestions gladly received, but please read all the steps I have already taken to avoid repeating.


2 replies

As an update to the above, not that anyone appears to have solutions.


i noticed that on MacBook and iMac one of the children’s profile photo was just greyed out but was showing correctly on MacMini and my iPhone.


I signed out of iCloud on iMac and cleared out all sync and iCloud related plists from preferences.


When I signed back in the profile pics were correct.


Did full re install on MacBook (it was due a clean up anyway). That also now shows correct profile pics of family.


Only downside was losing their App Limits and Downtime schedule.


Still no move to the new Screen Time settings on any device or indication that a device isn’t up to date.


This is very frustrating.

I have the same problem. Removed old devices, restarted the phone. Got the latest update still don’t see that option