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sumiran225
User level: Level 1 (5 points)

Back camera and flashlight is not working

Hi once I update my phone back camera and flashlight is not working.

Posted on Oct 5, 2026 1:09 AM

4 replies

Ingo2711
User level: Level 10 (93,009 points)

Oct 5, 2026 1:38 AM in response to sumiran225

Did you check the battery health of your iPhone? Has the battery or have any other parts of the iPhone been replaced in the past?


Did you already try to force restart the iPhone?

...

  1. Press and quickly release the volume up button.
  2. Press and quickly release the volume down button.
  3. Press and hold the side button.
  4. When the Apple logo appears, release the side button.

...

...

copied from: Force restart iPhone - Apple Support



If this does not help, try to erase it and set it up as a new device, to rule out any defective data from the backup:

...



  1. Go to Settings.
  2. Tap General.
  3. Tap Transfer or Reset [device].
  4. Tap Erase All Content and Settings.
  5. Tap Continue.
  6. Choose to keep or delete your eSIM. If you erase your eSIM, you need to contact your carrier to reactivate your cellular plan.
  7. Enter your device passcode.
  8. Wait for your backup to finish. 
  9. Enter your Apple Account password.
  10. Tap the done button ✔️ on your keyboard.
  11. Wait for your device to reset.
  12. When the process is complete, the Hello screen appears.

...

copied from: How to factory reset your iPhone, iPad, or iPod touch - Apple Support


If the camera and the flashlight is still showing issues after that, you should contact the official Apple Support about this, they can diagnose your iPhone online as a first step:

Contact Apple Support - Apple Support



Smilin-Brian
User level: Level 10 (97,882 points)

Oct 5, 2026 1:37 AM in response to sumiran225

Welcome and thank you for reaching out. 🤗


There appears to be a problem with the camera, flashlight and/or related sensors. Only a certified Apple technician can determine the cause and offer a complete solution.


Therefore, I recommend service.


Service Checklist:


Service Appointment:


Contact Information:


Additional Support:


Good luck! 👋🏼😉

Smiliñ 😎 Brian | Community Volunteer

Jeff Donald
User level: Level 9 (64,078 points)

Oct 5, 2026 6:18 AM in response to sumiran225

It could be a battery issue. Have you tried any third party apps to see if they can access the camera? Did you try a forced restart as explained above?

sumiran225 Author
User level: Level 1 (5 points)

Oct 5, 2026 2:54 AM in response to Ingo2711

Yes I have checked my battery life which is 81%. Till now nothing has been changed nor I have visited service centre. This problem has bee started from today morning once I updated my iPhone

Originally posted at discussions.apple.com/thread/256370666