MacBook 15 m5 locked.

Goldhunter27 wrote:

The MacBook is mine and new. I have tried to reset with apple support. I reset my apple account password 2 days ago. And the Activation lock won’t accept it. Tried starting in safe mode and it goes straight to the activation lock and asks for apple account password.

Because this MacBook is brand new and has never been owned by anyone else.

I would not assume that the problem is simply that your Apple Account password is wrong. 

The important question is why Activation Lock is appearing and which Apple Account the Mac is expecting.

Activation Lock is linked to the Mac through Find My, and starting in Safe Mode will not bypass it. 

Using another device, first confirm that your new Apple Account password works. 

Then check Find My to see whether this MacBook appears among your devices. 

If your account and password work elsewhere but the Mac still rejects them, check that you are entering the exact Apple Account email address or phone number requested on the Activation Lock screen.

If all of that checks out, I would not erase the Mac or keep trying the password. 

Since the Mac is new, I would contact Apple and ask them to check the Mac's Activation Lock and activation status and determine why your Apple Account is not being accepted. 

Keep your proof of purchase available; if necessary, Apple provides an Activation Lock support request.

Apple's explanation of Activation Lock for Mac 

Goldhunter27 wrote:

The MacBook is mine and new. I have tried to reset with apple support. I reset my apple account password 2 days ago. And the Activation lock won’t accept it. Tried starting in safe mode and it goes straight to the activation lock and asks for apple account password.

Launch a private window in your web browser & try to log into AppleID (Apple Account)/iCloud website so you have to manually enter your password. Does this still work now with your new password? If not, then there is an issue with your Apple Account & password. I had such an issue over a decade ago where I was forced to change the password by Apple, but when I went to log in immediately afterwards I was locked out (I had written the new password down so I know it was correct).

More than likely you will need to work with Apple Support so they can unlock your system, but this will require acceptable proof of purchase & personal ID to confirm identity & ownership. Whether it is possible for Apple to remove the Activation Lock & keep the data....I don't know.

“MacBook 15 m5 locked.: My MacBook 15 m5 Activation lock won’t accept my apple account password.”

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Activation Lock on Mac Not Accepting Account Password:

Is this YOUR Mac? Or it is one that you purchased from someone else? If purchased from someone else, then this was not properly peppered for resale. This is the site the seller should have used prior to selling it to you: What to do Before you Sell, Give Away, Trade in, or Recycle your Mac - Apple Support. The seller should have known better.

IF Not Properly Prepped:

You are never going. To be able to get into it, without the selling logging out of their iCloud Account on it, or locks it with Find My.

“The MacBook is mine and new. I have tried to reset with apple support. I reset my apple account password 2 days ago. And the Activation lock won’t accept it. Tried starting in safe mode and it goes straight to the activation lock and asks for apple account password.”

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So, who’s the seller?

For the record. I purchased a Mac (and I mention this a lot on these forums) back in 2017 directly from an Apple Store. I got a full-refund, all in credit, and ended up paying no more than the price of AppleCare for a computer equivalent to 4 digits in USD. If anything of concern, an Apple Senior Advisor saw someone else’s name on it as the original buyer —after a night’s investigation, it was a confirmed to be returned Mac that was never marked off of the the store’s inventory, still sitting with the original packaging, but

never disassociated to the original buyer.

So, it was a defective Mac, and THAT is why to go through Apple in this. But, if purchased elsewhere, Apple won’t have access to the seller’s transaction. So, contact the seller to get it fixed —Apple or not Apple.

“MacBook 15 m5 locked.: My MacBook 15 m5 Activation lock won’t accept my apple account password.”

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Getting into your Mac:

If you simply forgot your Mac Login Password, then go here: If you Forgot your Mac Login Password - Apple Support

The MacBook is mine and new. I have tried to reset with apple support. I reset my apple account password 2 days ago. And the Activation lock won’t accept it. Tried starting in safe mode and it goes straight to the activation lock and asks for apple account password.