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iPhone 13 mini stuck on Apple logo after iOS update, error 100

Title: iPhone 13 mini bricked by iOS 27 update via USB cable – error (100) 06A6.0064, every restore path fails


Device: iPhone 13 mini

Mac: MacBook, macOS 26.7.1 at time of failure, since upgraded to macOS 27.0.1

Update method: Finder via USB cable. No OTA update attempted prior to the failure.


What happened:

I started an iOS update through Finder. The update failed and the phone has not booted since. It sits at the Apple logo with a completely full progress bar that never moves. Free storage on the device was low before the update, but iOS offered and started the update anyway without any warning on my MacBook.


Errors I get:

1. Finder, after the verification stage:

"The iPhone 'iPhone' could not be updated. An unknown error occurred (100). 06A6.0064"


2. Apple Configurator, Advanced > Revive Device:

"iOS cannot be restored on this iPhone. The operation couldn't be completed. (AMRestoreErrorDomain error 100 – Failed to handle message type StatusMsg (Unrecognized error (100)))"


What I have already tried:

- Waited well over an hour at the Apple logo, no change

- Recovery mode, Update (not Restore): fails with error 100 every time

- Multiple attempts, different USB cables, different ports directly on the Mac, no hub

- Apple Configurator Revive: fails with the AMRestoreErrorDomain 100 above

- DFU mode: I follow the exact sequence (Volume Up, Volume Down, hold Side until the screen goes black, then add Volume Down for 5 seconds, release Side, hold Volume Down). The screen does go black, but the device then shows the Apple logo again and drops straight into the recovery screen. It will not stay in DFU.

- Upgraded macOS from 26.7.1 to 27.0.1 and updated Apple Configurator, on the assumption that outdated MobileDevice frameworks were the cause. No change – still error 100.

- Checked ipsw.me: the only signed builds for the iPhone 13 mini are iOS 27.0.1 (24A446) and iOS 27.0 (24A437). No older version can be installed.


What I have not done:

I have not clicked Restore. I have a local Finder backup, but it is unencrypted, and I would rather not find out the hard way what it does or does not contain. I would like to recover the device without erasing it if that is at all possible.


Questions:

1. Has anyone seen error 100 with the suffix 06A6.0064 specifically, and does anyone know what that sub-code refers to?

2. Is there any known way to make a device stay in DFU when it keeps falling back to recovery?

3. If low device storage caused this, is there any supported way to free space on a device that will not boot?

4. Does a Restore have a realistic chance of succeeding when both Update and Revive fail at the same point, or is this a hardware issue at that stage?


Any pointers appreciated before I book a Genius Bar appointment.

12 replies

I agree with Smilin-Brian, your iPhone needs some serious Genius Bar tech intervention which may involve recycling.

Welcome and thank you for reaching out. 🤗


After careful review of all available options including the steps that you have taken, only a certified Apple technician can determine the cause and offer a complete solution.


Therefore, I recommend service.


Service Checklist:


Service Appointment:


Contact Information:


Additional Support:


Good luck! 👋🏼😉

Smiliñ 😎 Brian | Community Volunteer

  1. Follow the Apple article to resolve the issue --> If your iPhone, iPad, or iPod touch won't turn on or is frozen ...
  2. If not resolved; please follow the steps in the following link for support with this issue: If your iOS device restarts or displays the Apple logo or a spinning gear unexpectedly
  3. You still see a black screen after charging, force restarting, following the steps in this article.
    1. You see a black screen, but you can hear alerts, sounds, and vibrations.
    2. The screen remains black, but the device chirps when you unmute it and connect it to power.
    3. Your screen is on, but it doesn't respond when you tap, slide, or try other gestures. 
    4. You can't force your device to restart because a button is broken or stuck.
    5. Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.
    6. Contact Apple Support to set up service if you have any of the above issues:
  4. Please follow the steps in the following Apple Video for support with this issue:



If none of the above steps resolve the issue, it is recommended to reach out to Apple Support or visit an authorized service center for further assistance. They can provide specific guidance based on your device model and iOS version.



Follow this process below to keep your personal data.


If you see the Restore screen on your iPhone, iPad, or iPod touch

If you see the Restore screen on your iPhone, iPad, or iPod touch, learn what to do.



Restart your device

If you see the Restore screen, restart your device:

  • iPad models with Face ID: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Press and hold the Top button until the device restarts.
  • iPhone 8 or later: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Press and hold the Side button until you see the Apple logo.
  • iPhone 7, iPhone 7 Plus, and iPod touch (7th generation): Press and hold both the Side (or Top) button and the Volume Down button until you see the Apple logo. 
  • iPad with Home button, iPhone 6s or earlier, and iPod touch (6th generation) or earlier: Press and hold both the Side (or Top) button and the Home button until you see the Apple logo.


Reinstall iOS or iPadOS

If you still see the Restore screen after you restart, you need to reinstall iOS or iPadOS:

  1. On your Mac, make sure that you’ve installed the latest software updates (including iTunes if you have MacOS Mojave or earlier). Or on your Windows PC, make sure that you’ve installed the latest version of iTunes.
  2. Connect your device to your computer using the cable that came with your device. You should see this message: "There's a problem with the [your device name] that requires it to be updated or restored."
  3. Click Update (not Restore) to reinstall iOS or iPadOS and keep your personal data.



If the above fails


If your device turns on but gets stuck during start-up

If you see the Apple logo or a red or blue screen during startup, try these steps:

  1. Connect your device to a computer. On a Mac with macOS Catalina 10.15, open Finder. On a Mac with macOS Mojave 10.14 or earlier, or on a PC, open iTunes.
  2. Locate your device on your computer.
  3. While your device is connected, follow these steps:
    • iPad models with Face ID: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Press and hold the Top button until your device begins to restart. Continue holding the Top button until your device goes into recovery mode.
    • iPhone 8 or later: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then, press and hold the Side button until you see the recovery mode screen.
    • iPhone 7, iPhone 7 Plus, and iPod touch (7th generation): Press and hold the Top (or Side) and Volume Down buttons at the same time. Keep holding them until you see the recovery mode screen.
  • iPad with Home button, iPhone 6s or earlier, and iPod touch (6th generation) or earlier: Press and hold both the Home and the Top (or Side) buttons at the same time. Keep holding them until you see the recovery mode screen.
  1. When you get the option to restore or update, choose Update. Your computer will try to reinstall iOS or iPadOS without erasing your data.

Your computer will download the software for your device. If it takes more than 15 minutes, your device will exit recovery mode and you'll need to repeat steps 2 and 3.


If you need more help

Contact Apple Support to set up service if you have any of these issues:

  • You still see a black screen after charging, force restarting, or following the steps in this article.
  • You see a black screen, but you can hear alerts, sounds, and vibrations.
  • The screen remains black, but the device chirps when you unmute it and connect it to power.
  • Your screen is on, but it doesn't respond when you tap, slide, or try other gestures. 
  • You can't force your device to restart because a button is broken or stuck.
  • Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.



hfyhf wrote:
Title: iPhone 13 mini bricked by iOS 27 update

Not every issue an individual encounters on their device can be attributed to an iOS update. iOS 27 or later may have coincided with what you are experiencing, but that does not mean the issue was triggered by iOS. Coincidence in timing is not, by itself, evidence of causation.


If the update itself were the root cause, then every device running that same version of iOS would exhibit the identical problem. In such a scenario, the forums would be flooded with countless posts reporting the same malfunction, creating an unmistakable wave of complaints that no one could possibly overlook.


The absence of such widespread reports strongly indicates that the issue is not a general, system-wide problem with iOS 27 or later, but rather something specific to the individual device, its configuration, installed apps, settings, hardware, or another interacting factor.


In short: iOS 27 or later may be a coincidence in timing, but there is no basis to conclude that iOS itself triggered the problem simply because the issue appeared after the update.



I had this exact same problem. Everything happened exactly like this on an iphone 11 a week ago, trying to update with a macbook, without being told there is not enough space, and phone now won't start. Try the revive with Apple configurator and get the same error. Try the update with the finder and get the same error as you.


Only solution seems to be the restore, but that's hardly a solution as I have all my photos and videos in here that I don't want to loose. I find this very concerning. Phone was working perfectly, I follow the official procedure, and not only I have loose a perfectly functioning phone, I might also have lost all my data. Any help appreciated.


PS: I called Apple, they book me an appointment with an affiliated shop that had no idea what could be done, and told me that they would only do a restore and that it would be too expensive anyway, so thanks for nothing...

hfyhf wrote:
Title: iPhone 13 mini bricked by iOS 27 update via USB cable

Not every issue an individual encounters on their device can be attributed to an iOS update. iOS 27 or later may have coincided with what you are experiencing, but that does not mean the issue was triggered by iOS. Coincidence in timing is not, by itself, evidence of causation.


If the update itself were the root cause, then every device running that same version of iOS would exhibit the identical problem. In such a scenario, the forums would be flooded with countless posts reporting the same malfunction, creating an unmistakable wave of complaints that no one could possibly overlook.


The absence of such widespread reports strongly indicates that the issue is not a general, system-wide problem with iOS 27 or later, but rather something specific to the individual device, its configuration, installed apps, settings, hardware, or another interacting factor.


In short: iOS 27 or later may be a coincidence in timing, but there is no basis to conclude that iOS itself triggered the problem simply because the issue appeared after the update.




See what each update does: About iOS 27 Updates, About iOS 26 Updates, About iOS 18 Updates, About iOS 17 Updates, About iOS 16 Updates, About iOS 15 Updates, About iOS 14 Updates, About iOS 13 Updates, About iOS 12 Updates, and so on...





Amazing reply. Basically the answer to a product failing while it was working to an update is "You should have pay more for iCloud!" Well thanks. Next time my car broke down, I hope you'll be there to tell me I should have pay more and buy a Porsche.

s0n0f wrote:
Amazing reply. Basically the answer to a product failing while it was working to an update is "You should have pay more for iCloud!" Well thanks. Next time my car broke down, I hope you'll be there to tell me I should have pay more and buy a Porsche.

Either pay for iCloud or use a computer to back up your data.

If you crashed your car or it was stolen with no insurance you are in the same situation.


You should tell yourself "Thanks for nothing" because without backups or full sync to iCloud, that is what you will be left with after a restore or repair.