Persistent hearing aid connection notification appears after iOS 27 update

I spoke to Apple techs and here's what worked for me:

Under Notifications, there are two places to turn off hearing aid notifications

Hearing Aids

Smart3D (for ReSound aids)

I turned off both, and so far it's stopped

If you don't see Hearing Aids under Notifications, you may need to upgrade to 27.2

Seeing Smart-3D connected says the CONTROL pathway is connected and working.

You ALSO want to see that the Audio pathway is connected.

Settings > Accessibility > Hearing devices ...

you should see your hearing devices listed and status showing as "connected". Any other status may require that you re-pair your Hearing Aids directly with the iPhone software to complete the audio path.

Use hearing devices with iPhone - Apple Support

Is it possible that you keep getting the connected messages because the charging case is not providing steady, always-on charging/power?

Consider asking your hearing provider to check the charging case, or compare to a known-good case..

<< and wait for an update with a fix. >>

I recommend you not hold your breath waiting.

Unless you have reported your problem to Apple, using one of the methods I posted previously, they don't even know there is a problem. Posting here is not the equivalent of a problem report, any more than posting on reddit. Apple does not have a formal procedure for reviewing these posts.

Based on my having no such issues with my very similar Hearing Aids, this is likely to be a 'sample defect' -- problem that is occurring in only a few samples of an otherwise working product.

I strongly recommend you consult your Hearing Provider. You paid top dollar for 'High touch' services, and you do not seem to be taking advantage of that.

I find after major software updates/upgrades, I often have to re-pair my GN Resound Vivia MFi Hearing Aids with the phone.

But after the iOS27 upgrade, a new version of the Hearing Aid Utility, Smart-3D, was pushed to my phone. This time it required a complex, multi-step re-pairing process. The phone software saw them fine, but the new version of the Utility demanded that complex, multi-stage re-pairing.

I was not attempting to apportion BLAME.

Only to point out I have an almost identical model, and I have no such issues. Then 'go down the list' of things that might go awry.

I was suggesting the place to go where they have a STRONG vested interest in solving this, whoever's problem it might be. And that is the Hearing Aid maker, stopping first at your Hearing Provider.

You can complain to Apple through a number of different methods:

Product Feedback - Apple

you can contact Apple technical support:

Support

You can contact Apple accessibility support:

Accessibility Support - Official Apple Support

But quite frankly, I expect Apple support to tell you your Hearing Aids are not an Apple product, and you will need to work with the Product Developer to seek relief.

Update: the notifications were off for 2 days and then started up again. They started up when the hearing aids were in the charging box and not connected.

I got through to a tech again and we tested several scenarios. The "final" answer seems to be that my apple watch and my phone are handing off the hearing aid connection and the notification is given at each hand off.

Why it's passing back and forth the tech couldn't say, just "this is expected behavior when paired to two devices " also "No, you can't unpair from just your watch"

I am not a happy camper and the frustration has been reported but it's probably no one's priority.

Sorry to report back with bad news.

I understand, but I didn’t have to go through a multi step re-pairing process, even when I used “Forget Device.”

Since there is a Reddit thread of users with various aids who have the same problem after updating to iOS 27, it appears it’s an issue with iOS 27. Unfortunately, the provider can’t help with that.

on your phone:

Smart-3D > My Resound > Hearing Aid software updates ...

...mine reports version 10.62.1.0 is installed

¿is that the version you are running as well?

¿do you currently see both Hearing Aids detected and green in the Smart-3D App like this?

[in my opinion] this is extremely unlikely to be a problem with iOS. if it were an iOS problem, others like me would be having the same problem

I am not having the problem you describe. iOS problems would affect everyone, not just a few.

[In my opinion] you likely have an issue with your Hearing Aids, your charging case, or the power or the cord that runs the charging case, such as power being switched off accidentally or a loose cable connection.

I do recall that the charging case cord provided was remarkably short, and that annoyed me so much I replaced it with a longer cord I bought myself.

what make & model hearing Aids?

MFi or not?

are you using the latest version of the hearing Aid makers utility?

ReSound Vivia 760 VI760S-DRWC

MFi = yes

Yes, using latest version of Smart 3D

Multiple users using different hearing aids are reporting the same issue on Reddit.

consider this:

Settings > Notifications > Hearing Aids > ...

...Allow Notifications (OFF )

Everything is connected and working properly, before and after re-pairing. This occurred with the update to iOS 27 for most people, so it seems to be an issue there. Fortunately, the frequency of the message has decreased somewhat, but still annoying.

I am not trying to dispute anything you have said.

My resound Vivia VI960S-DRWC right and left have encountered ONLY the initial requirement (right after iOS 27 upgrade) that they be re-paired with the new version of the Smart-3D app in a multi-step process. They had to go back into the charger TWICE during that process, under a prompting script provided by the Smart-3D app.

I have not had ANY of the issue you are reporting.

That may mean there is a Hardware problem somewhere.

I recommend you contact your Hearing Provider. If this is as widespread as you suggest, they will need to intervene to provide support for their Users.

<< The "final" answer seems to be that my apple watch and my phone are handing off the hearing aid connection and the notification is given at each hand off. >>

That is really interesting, but appears to be a wild guess. And based on the picture shown for connections inside the Smart-3D app, it is not a correct guess. You aren't paired to two devices. You never pair your Hearing Aids to your watch.

This diagram from Smart-3d clearly shows that the watch is a peripheral of the iPhone, and simply does not have a direct connection:

consumerx wrote: "Hearing aid connection problems persisting with iOS 27.2"

consumerx ~ What model of hearing aid is it?

And what model of iPhone are you connecting with?...

Settings > General > About > Model Name

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The only thing I can do is turn Bluetooth off while hearing aids are in case and wait for an update with a fix.

The only thing I can do is turn Bluetooth off while hearing aids are in the case and wait for an iOS update with a fix.

I have resound too and have started getting persistent connected notifications to iphone 27.2 even when im not wearing them. Ive unpaired, forgotten them , turned off bluetooth , hard restart then repaired and still getting notifications with all resound notifications preferences turned off. Issue Did not start until 27.2 or the update before that. Annoying.

Finally got a screenshot.

I have re-paired multiple times and still get the annoying messages. Hearing Aids Resound nx960s-drwc. Have you found a solution to reduce or eliminate the notification?

Thanks for letting us know the iOS update was out. That seems to have worked as I haven't seen it since I updated (previously, turning off notifications didn't make a difference).

I spoke too soon. After hours of not seeing it and then posting, one popped up. But at least they’re decreasing in frequency.

I don't have anything paired with the hearing aids except the iPhone (no Apple Watch).

Happening to me too since updating to 27.0. Different hearing aid manufacturer so it’s iOS causing this.

My settings have always been set to off, now in two places. Part of why it’s baffling.

Hearing aid connection problems persisting with iOS 27.2

In settings, I turned off Hearing Aids and in my Oticon hearing aid app, I turned off notifications BUT I’m still getting a pop up message: Miriam’s hearing aids connected. It’s very annoying.