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Aleksandr_Al
User level: Level 1 (4 points)

Cannot add previously used card to Apple Account: 'Cannot Add Payment Method' error

I previously had this card added to my Apple Account. A payment failed because there were insufficient funds on the card. I added another valid payment method, removed my original card, and successfully completed a purchase using the new payment method. Now I am trying to add my original card again, but I receive the message: “Cannot Add Payment Method. Contact Apple Support for more information.” Please check whether there is a restriction on this card or on my Apple Account and help me add the card again.


[Re-Titled by Moderator]

Original Title: Problem with add card

Posted on Oct 4, 2026 3:59 PM

4 replies

Niel
User level: Level 10 (756,437 points)

Oct 4, 2026 4:03 PM in response to Aleksandr_Al

The people on these boards are mostly other customers and can't. Click here and contact Apple Support through the "Get more help" or "Tell us what’s happening" section at the bottom of the page.


(265145)

lobsterghost1
User level: Level 10 (233,174 points)

Oct 4, 2026 5:01 PM in response to Aleksandr_Al

Sorry, but Apple Support isn't here and won't see your post for help. This is a user to user only forum, which Apple neither participates (except for moderation), nor reads for user feedback.


Click the blue word "here" Niel provided to contact Apple.

Aleksandr_Al Author
User level: Level 1 (4 points)

Oct 4, 2026 4:33 PM in response to Niel

Unfortunately, my Apple Account region is Montenegro, and Apple Support chat is not available in Montenegro.


I considered changing the region to a country where chat support is available, but I can’t do that either because I currently have an active iCloud+ subscription, which also includes Apple TV+. I would have to cancel the subscription and wait almost a month for the current billing period to end before Apple would allow me to change the region.


So I’m basically stuck: I can’t add my original payment card because Apple tells me to contact Apple Support, but there is no chat support available for my region, and I can’t change the region because of my active subscription.


I’m posting here in the hope that someone from Apple Support might see this discussion or that someone knows another way to contact Apple directly from Montenegro.

sberman
User level: Level 10 (280,982 points)

Oct 4, 2026 4:42 PM in response to Aleksandr_Al

From Siri AI:



I believe this will lead you to the same solution Niel recommended.

Originally posted at discussions.apple.com/thread/256370497