Trying to contact Apple support about a billing issue won’t let me download apps on my daughter’s iPad
[Re-Titled by Moderator]
Original Title: Can’t download on iPad
Trying to contact Apple support about a billing issue won’t let me download apps on my daughter’s iPad
[Re-Titled by Moderator]
Original Title: Can’t download on iPad
Posted on Oct 4, 2026 1:35 PM
Oct 4, 2026 1:43 PM in response to sapphira211
Your daughter has to download the app on her iPad with her account, not you. If is is complaining about needing a billing method and you are using Family Sharing then add one to your account.
See this article about payment methods that you can use with your Apple Account --> Payment methods that you can use with your Apple Account - Apple Support then see this article about how to add a payment method to your Apple Account --> Add a payment method to your Apple Account - Apple Support
If you need to change or update your Apple Account payment method
(Also includes Mac, PC)
See this article for information about updating payment methods on various platforms (iPhone, Mac, etc.): If you need to change or update your Apple Account payment method - Apple Support
Here is how you update your payment method on an iPhone or iPad:
1. Open the Settings app.
2. Tap your name.
3. Tap Payment & Shipping (formerly Media & Purchases). You might be asked to sign in with your Apple ID.
4. Tap Add Payment Method, enter the new payment method, then tap Done.
5. Tap Edit.
6. Tap the red delete button next to the old payment method, then tap Delete.
Also note:
1) ”If you change your address, the credit or debit card information that you use with your Apple Account might be automatically updated by your financial institution, and you don't need to take action.” (More about that here Protecting against fraudulent Apple.com c… - Apple Community )
2) “If there's an issue [such as you having a subscription or being a Family Sharing Organizer], add a new card first, then remove the old card."
Originally posted at discussions.apple.com/thread/256370445