apple.com transactions via tabby card

The people on this forum are customers like you and we have no access to your accounts. We can only advise as to things you need to do yourself.

Unless this is a scam you are seeing in an email or a message and there isn’t actually any purchase, purchases are indeed “authorized” by somebody with access to your accounts, or equipment, or with your permission.

Your first step is to try to identify the reason for, and source of, any charges. They may be perfectly valid charges you simply do not recognize. In the case of emails or messages there is the possibility they are not real at all (phishing attempts).

The support article If you see 'apple.com/bill' on your billing statement - Apple Support and the related article Get help with charges from apple.com/bill - Apple Support explain how you can check your iTunes and App Stores purchase history, cancel subscriptions (remember that these need to be canceled at least 24 hours in advance), and track possible sources of unrecognized Apple charges you may see on a bill. These may be purchases by Family Sharing members, others sharing your card (such as a spouse or partner, or a second Apple Account you have; you may not see a receipt).

The article also provides a specific link for contacting Apple if you cannot trace the source of charges, e.g., if you subscribed to something directly with a third party, see: About purchases not billed through the App Store or Apple In-App Purchase - Apple Support instead. In that case you need to work directly with the vendor, not Apple. See also: Fabulous SAS - Unethical app, please dele… - Apple Community

If you use Apple Card you may find this document helpful too ➞ If you see an Apple Services charge you don't recognize on your Apple Card - Apple Support

Also note this service: View your App Store and iTunes Store purchases directly from your financial institution - Apple Support

which may let you view Apple receipt details when you are signed into your financial institution website or mobile app .

If using Family Sharing and viewing purchase history under Report A Problem, make sure the “Apple Account” box is set to “All.” If a purchase is listed in your purchase history and you want to ask for a refund, read this article about how to request a refund for apps or content that you bought from Apple ➞ Request a refund for apps or content that you bought from Apple - Apple Support Remember that many apps have trial periods with subscriptions that then start automatically unless you cancel them in time. If a Family Sharing member made the purchase then you need to discuss this with that person. They would have to initiate any refund request.

● If neither you, nor Apple, nor a Family Sharing member can account for a charge and it ONLY appears on a bill for a charge card you alone control, you may have been the victim of card fraud. Contact your financial institution immediately. Any reimbursement would have to come from them, not Apple. More here —> Refund Rejected on fraudulent transaction - Apple Community

If a reporting a problem request is unsuccessful or you have another issue try contacting Apple. Click here ➞ Contact Apple Support - Apple Support Go to the bottom of the window and you may see options for a telephone call or chat session. This is not available in all countries and the phone numbers tend to not be international.

Log in to https://reportaproblem.apple.com with your Apple Account to identify the charges.

If you share your Tabby Card with anyone or are the Family Organizer in a family sharing group, check the other people's accounts to find any potential purchases done by them.

click here ➜ Get help with charges from apple.com/bill - Apple Support

And what did you find the charges were for at https://reportaproblem.apple.com?

Were you unable to idenitfy the charges on the website?

Unless your card was compromised, it's highly unlikely charges would just randomly appear from Apple that you did not initate. Any charges from Apple would require that you complete several steps and provide your Face Id, Touch or passcode to allow the purchase and associated charge.

As mentioned if you share the card with anyone or are the family organizer in a family sharing group, thne check the accounts for those people if the charges weren't found and idenitfied in https://reportaproblem.apple.com

Other possibilities to consider (not all may apply in your situation):

● If you see duplicate subscription charges on a card but only one in your Apple subscriptions list, you may have subscribed once in-app through Apple and a second time directly with the vendor on their web site (e.g., YouTube). Cancel one of your subscriptions. The same can happen if you have two Apple Accounts.

● Purchases can be made with your account if your Apple Account is compromised (read what to do ➞ If you think your Apple Account has been compromised - Apple Support ) or somebody else has access to your device (require a purchase password as explained in this article ➞ Require a password for purchases in the App Store and other Apple services - Apple Support ).

● If you only see a charge in emails or texts that are not official Apple receipts, it is likely phishing attempts (see the article: Recognize and avoid social engineering schemes including phishing messages, phony support calls, and other scams - Apple Support ).

● Small amounts of ~$1 may be an authorization hold that will be refunded (pending charge ➞ How apps, content, and subscriptions from Apple are billed - Apple Support ).

● Unanticipated larger amounts may be grouped smaller charges, e.g., “large digital goods” ( How apps, content, and subscriptions from Apple are billed - Apple Support ).

thank you.. for your reply.

however what I am trying to express and explain is i do not have any cancellation request of subscription nor continue subscription that i am aware of… I keep checking my account, nor bill i don’t see anything particular for this (3) unauthorized charges it was consistent from 1:02 pm UAE time.. 1:06 and 1:09 the amounts are DHS 157.38, 209.86 and 157.38… at that very moment i do call the toll number of tabby ( card provider) immediately reissue the card and freeze it. My blood is boiling since Ive never been irresponsible for any payments, charges, credit, bills or whatever!!! what I am trying to reach out with apple how come it was sooo easy for any scammers to use apple.com merchant without any verifications… yes i know check it witn card provider/bank however wheres the line of apple in here, I immediately remove everything on my wallet, since it doesn’t feel secure any longer. DONT LET IT SLIDE PEOPLE.

Hi thank you, I did it already… Idk how they can help me. I am reaching out for both… tabby and apple. Swear this is the first time, terrified me that I was thinking I should change. No more apple all these years, I thought otp and double verifications are safe till it happened to me… Ive checked the family purchases nothing matches, no charges pertaining to that, I even look for bills if there is.. unfortunately none.

Now, the status of those unauthorized charges are “completed”…

yesterday it is on pending… but nowww look at that, do I have to pay for that? I understand that tabby is buy now pay later, thanks to that. However that amount is not to set aside especially in these trying times, can’t afford to be scammed on! Goodness, this gives me much anxiety.