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iCloud subscription charged twice

Hello, I was charged twice for my iCloud subscription for the exact same amount, only two minutes apart.


I would like to request a refund for both charges. I have already reported the charges as unauthorized, and both subscription charges were processed from my account.


How can I get refund from both charges?




[Edited by Moderator]

2 replies

If you're only seeing this on a financial statement, check you haven't subscribed to the same service twice, once through Apple and a second time directly with the service provider. E.g., Join Apple Music on your iPhone, iPad, iPod touch, Mac, or PC - Subscribe to Apple Music - Apple Support - "Make sure to join Apple Music through either Apple or your mobile phone service provider, so that you're not charged by both."


It is also possible in some places to subscribe once through Apple and a second time directly with a third party, see: About purchases not billed through the App Store or Apple In-App Purchase - Apple Support i. For this you need to work directly with the vendor, not Apple.


Click on this link to read what to do "If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement" --> If you see 'apple.com/bill' on your billing statement - Apple Support Note, if you are a Family Sharing organizer, purchases or subscriptions made by another family member may be charged to your card but will not appear under your purchase history or subscriptions. Ask family members about those or check the email receipts Apple sends you for any purchase charged to your Apple Account.


If you need further assistance contact Apple.

1. Click here to go to Billing & Subscriptions --> https://getsupport.apple.com/?PGF=PGF63006

2. Select: Subscriptions & Purchases

3. Select: Unrecognized charge.

4. Click on Continue.

5. Choose a solution or article, or scroll down to contact methods and select a chat or phone call.


none of what u said is applied to me ,I didn’t subscribe in Apple Arcade and Apple TV. We just get the email that said: your subscription in iCloud will get you a subscribed with Apple TV and arcade. I just pressed OK but I was already having a subscription in iCloud! so the next month(which is this month) I’ve been charged twice ,one with iCloud itself and the second one was three of them altogether ,so it was two subscriptions and when I request for a refund they join together as one refund !so I got the refund but they only get me one! And they took two !they charge me twice, but I got one refund!! The pic showed how many subscribtions I have. They joined together as one when I requested for a refund.