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Forever compromised account with zero Apple Products tied to it

I believe Apple needs to come up with a better way for compromised accounts to be nuked. The account that I'm using currently unfortunately has my long time high school email making it's rounds on the dark web. It got compromised on Friday in a completely different timezone, I called Apple support and because there's no Apple products tied to this account anymore (or ever), I can't ask for it to be deleted. Whoever has it, changed my security questions, and changed it to Mandarin/Cantonese because I now cannot read it. They then had the audacity to try to change to have the account itself have 2-Factor Authenticiation on it-- which I can stop because my email is attached it to it!


This giant gap between trying to verify who is the correct owner of the account versus those that found an email on the dark web and refuse to use their own personal email for some reason is just insane behavior.


At least I screenshotted what verifiable information should be on the account in case there IS an optimal work around.


Anyway: Apple you letting the hackers win or what? How you gonna correct this?

2 replies

Apple does not participate on this forum except to moderate. You have posted in a volunteer, user-to-user technical support community. Responses are exclusively from other users like yourself, not Apple. Click on this link for Apple products feedback links --> Product Feedback - Apple

Apple may not respond but your comment will be read.


Unfortunately Apple's cultural implementation of security questions made accounts vulnerable to being compromised and several years ago Apple strongly encouraged users to use two factor authentication instead. This was not mandatory for old accounts but if you did not do that then it left them open to hackers discovering your security information from outside sources and getting into an account.



Tragically, I actually already provided my feedback after the Apple Advisor told me where to go for it. Hate that not much else can be done.