Screen Time on iPhone unavailable for 7 days

Screen time help:

I went to go see my daughter’s usage for the week and set a limit for IG (she got it recently) and I have this message:

”screen time for this phone has been unavailable for 7days. Make sure the device is connected to the internet and signed into iCloud with —- account” I have no idea why it’s saying that. She’s been on it every day. Anyone have any idea??? At my house too her phone automatically connects to our internet.

Posted on Oct 4, 2026 7:52 AM

1 reply

poonam_kumawat

Level 4 (1,080 points)

Oct 4, 2026 10:26 AM in response to taraprevet

That message usually means the Screen Time data isn’t syncing between your daughter’s iPhone and your Family Sharing account, even though the phone itself has internet access.

Try this:

Make sure both your iPhone and hers are updated to the latest iOS.
On her iPhone, check Settings -> [her name] -> iCloud and confirm she’s signed in with the Apple Account that’s in your Family Sharing group.
On your iPhone, go to Settings ->Family -> [daughter’s name] -> Screen Time and check again.
Restart both phones and give Screen Time some time to resync.

Apple specifically recommends having all Family Sharing devices updated so Screen Time settings and data sync correctly.

More info: Apple: Use Screen Time to manage your child's iPhone