User level: Level 1 (4 points)Hi, I would like to know why Apple is not refunding me and the other app has sent me and email telling me that they have approved the refund but I must claim it officially by going to claim it via the instructions they gave me however, I have tried that but it keeps on saying “Not eligible for refund”
[Re-Titled by Moderator]
Original Title: Refund Request
Posted on Oct 4, 2026 1:17 PM
User level: Level 10 (462,771 points)Oct 4, 2026 1:36 PM in response to koketso89
Ask Apple about this. Get hold of a real person and make sure you clearly explain the situation to them. Refunds may get automatically refused so you have to argue your case. Try to do this on the first or second contact.
This support page has information about Apple support and service ➔ Contact Apple Support - Apple Support If live support options (chat and/or telephone) are available they will show near the bottom left.
- Telephone numbers may only work when calling from the same country.
- Chat options (telephone numbers will appear as links and not plain text) may depend upon cellular connectivity ( https://discussions.apple.com/thread/256369896?sortBy=oldest_first ). If chat is not available on the top level support page, try selecting your hardware and narrow down your issue to see if a support article offers a support link offering chat. For example, the contact support link on this page Check your Apple Account balance - Apple Support offers a chat link about emptying account balance even on a computer where the top level page does not offer any chat.
User level: Level 10 (462,771 points)Oct 4, 2026 1:59 PM in response to Ingo2711
Ingo2711 wrote:
The only way I know, to request a refund from Apple, is to follow the steps mentioned in this article to do that.
Request a refund for apps or content that you bought from Apple - Apple Support
Apparently the developer has approved a refund but Apple's automated system is not even offering a way to request a refund. It's a non-starter which is why I suggest contacting a real person so one can put one's case.
User level: Level 10 (124,115 points)Oct 4, 2026 2:08 PM in response to koketso89
User level: Level 10 (93,009 points)Oct 4, 2026 1:37 PM in response to koketso89
The only way I know, to request a refund from Apple, is to follow the steps mentioned in this article to do that.
Request a refund for apps or content that you bought from Apple - Apple Support
Originally posted at discussions.apple.com/thread/256370270