Forgotten Apple ID and passcode

First investigate getting the account working again. This article tells you the various ways you can try to discover your forgotten Apple ID --> If you forgot your Apple Account primary email address or phone number - Apple Support Typically an Apple ID is an email address you have used. If you are currently using a mobile device that is logged into your account, go to Settings and tap your name at the top. Look in Keychain, and in a browser's security settings if you use it to automatically sign into Apple when using a browser.

This article outlines what to do If you forgot your Apple ID password --> If you forgot your Apple Account password - Apple Support

or go directly to this link --> http://iforgot.apple.com

If you find you can’t sign in, reset your password, or receive verification codes, you can request account recovery (read this support article: How to use account recovery when you can’t reset your Apple Account password - Apple Support ) to regain access to your account. Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity. More detail in —> Activation Lockout Issues - Apple Community

If you still need help this page provides country-specific Apple Support contact information ➞ Contact Apple Support - Apple Support

Barring that, Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Read the requirements and steps for an Activation Lock support request at: https://al-support.apple.com/#/additional-support and links at the bottom right for the type of service requested. Apple says they “may” require "proof of purchase documentation” and that you need “proof of ownership documentation”, but does not detail what currently constitutes proof other than it “must include the product serial number, IMEI or MEID.” User reports on this community and chat with Apple indicate that typically Apple will absolutely require, and ONLY accept, an original receipt issued by Apple or an Apple Authorized Reseller. Presumably this is the only kind Apple can authenticate against fraud since Apple is not involved in third party sales. Apple recommends that you "Keep your receipt after you buy an Apple device" --> Keep your receipt after you buy an Apple device - Apple Support

If anybody tells you that you have to be the “original” owner, they are WRONG. In the case of asking Apple to unlock it, as long as you have the original Apple receipt (which may well not have any personally identifying information on it) you are okay. Apple confirmed this in a conversation.

If Apple resets the device this will give you access to the device but won't restore access to the account used to lock it. There is nothing that can be done to expedite an Activation Lock request.

Welcome and thank you for reaching out. 🤗

According to Apple:

Check if you’re signed in on your device. Or check if you’re signed in to Apple apps or services

On your iPhone or iPad:

1. Go to Settings, tap your name, then select Sign-In & Security.
2. Find the email addresses and phone numbers that you can use to sign in.

Other ways to find your Apple Account:

• Check if you’re signed in to the App Store, FaceTime* or Messages on your Apple device. 
• Go to account.apple.com and see if the website remembers your Apple Account email address or phone number on the sign-in screen. 
• If you’re part of a Family Sharing group, you can ask a family member to check their Family Sharing settings for your Apple Account information. 

*FaceTime isn’t available in all countries or regions.

Check your inbox for emails from Apple:

Your Apple Account primary email address might be included in the body of some emails from Apple. Search your inbox for receipts as well as repair, support or billing emails from Apple.

If your primary email address is masked (j*****@icloud.com), the number of asterisks might not match the number of characters in your email address.

Use a trusted Apple device:

The easiest way to reset your password is with your iPhone or other trusted Apple device — one that’s already signed in to your Apple Account, so that Apple knows that it’s yours. You also need a passcode (or password on Mac) set up on that device.

Resetting your password on the web when you don’t have a trusted device is another way to regain access to your account.

Reset your Apple Account password on your iPhone, iPad or Apple Vision Pro:

1. Open the Settings app, then tap [your name].
2. Tap Sign-In & Security.
3. Tap Change Password.

4. Enter your device passcode.

Then follow the onscreen instructions to change your Apple Account password.

You might be required to wait one hour before changing your Apple Account password or other critical security settings. Learn more about Stolen Device Protection and when a security delay might be required.

Reset your Apple Account password on your Mac:

1. From the Apple menu , choose System Settings.
2. Click [your name], then click Sign-In & Security.
3. Click Change Password.

• Enter the password used to unlock your Mac. Then follow the onscreen instructions to change your Apple Account password.

If you’re trying to sign in on a new Apple device:

If you’re not signed in to your Apple Account on an Apple device, you can select “Forgot password or don’t have an Apple Account?” during device setup on the Apple Account sign-in screen.

If you skipped signing in during setup, you can reset your password in Settings:

• iPhone or iPad: Open the Settings app, then tap Apple Account. Select “Sign in manually”, then tap “Forgot password?” and follow the onscreen instructions.
• Mac: From the Apple menu , choose System Settings. Click Sign in, then click “Forgot password” and follow the onscreen instructions.

If you don’t have a trusted device:

If you’re not able to use one of your own trusted devices, borrow a device from a family member or friend. You can also change your password on iforgot.apple.com.

Reset your Apple Account password with the Apple Support app on a borrowed device:

If you don’t have an Apple device but have access to your trusted phone number, use the Apple Support app. You can borrow an Apple device from a friend or family member, or use one at an Apple Store.

1. Open the Apple Support app on the borrowed Apple device. If you need to download the Apple Support app, find it in the App Store.
2. Scroll down to Support Tools, then tap Reset Password.
3. Tap “Help Someone Else”.
4. Enter your Apple Account email address or phone number.
5. Tap Continue, and follow the onscreen instructions to reset your password.

Any information that you enter won’t be stored on the device.

Reset your Apple Account password on the web:

You can also regain access to your account by resetting your password on the web. When possible, the web browser redirects you to a trusted device instead.

The reset process on the web might take a little longer. If you’ll have access to one of your trusted devices soon, it might be faster and easier to reset your password at that time.

Reset your password at iforgot.apple.com

If you need more help, contact Apple Support directly.

Thanks again for reaching out. 👍🏼

Good Luck! 👋🏼😉

Smiliñ 😎 Brian | Community Volunteer