iPad Pro M5 dead logic board; warranty replacement without original box

What leads you to believe that you will receive a brand-new device following presumed failure of your iPad?

Beyond Apple's 14-day unconditional returns period, device failures are a warranty matter. In the first instance, you should seek assistance from the retailer from which the device was originally purchased. Warranty claims do not require the original packaging, but invariably do require you to provide the original purchase receipt.

If purchased directly from Apple - or if you seek redress under Apple's limited one-year manufacturer's warranty - in lieu of repairing and returning your own iPad, Apple will usually exchange a qualifying iPad for a renewed/refurbished iPad of the same model and specification. For non-warranty repairs (if applicable) the cost of a repair-exchange is the same as would otherwise be charged for a repair. Unless you have benefit of an active AppleCare plan, an out-of-warranty repair while expensive will be somewhat less than the cost of a replacement iPad.

As for out-of-warranty repair costs, Apple offers a fixed-price price repair. You can verify eligibility and cost for your region/country here:

iPad Repair & Service - Apple Support

If you have an active AppleCare+ plan, the cost of repair is reduced to a small excess/deductible fee.

If seeking assistance from Apple, your best option will be to visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad - and you can explore your available options:

Genius Bar Reservation and Apple Support Options - Apple

You have done the tech equivalent of asking your auto mechanic to fix your broken tooth.

We are just like you: end users. We respond based on our experiences and observations, no more. Others have already done that for you in this limited user-to-user setting.

We cannot officially tell you what Apple will or will not do. Contact Apple.

Do you live in the country where the iPad was purchased? If not, published Apple warranty documents state that can affect warranty coverage. Source: Legal - Hardware Warranties - Apple

In my country, from what I know if the product is faulty, we would receive a brand new replacement. However, THAT IS NOT THE POINT HERE THAT I AM TRYING TO RAISE OR ASKED.

What I asked was will I get a new device replacement EVENTHOUGH I no longer have the original box of the iPad Pro M5. That was my question.

There's no need to shout.

This is an English-speaking Support Community of end-users, just like you. Apple neither monitors nor participates within the Apple Support Communities - and as such, if you are looking for a definitive answer from Apple, you will be sadly disappointed.

Without additional information from you, nobody here has the slightest clue as to the country that you are in - or have any inkling as to the warranty rights, or how they differ from Apple's standard warranty terms, in your country.

I am not shouting. That is your assumption of me and its not my problem. Secondly, I did not provide any further information because those information are irrelevant to my question raised. Lastly, I already have the answer to my question. No further response from you is needed. Thank You & have a great day ahead.

Posting in all caps on the internet is considered shouting and viewed as rude.

Posting stuff that is viewed as obnoxious or rude in a user to user support forum where we all are volunteering our time and trying to be helpful is a sure path to not getting any help at all.

Carry93 wrote:

That is your point of view & you're entitled to one. Not my problem if you view that as shouting/obnoxious. I could also say that me posting in all CAPS, I have another pov of doing that.

There is the key word you used "Volunteering". Which means, YOU chosed willingly to respond. No one put a gun to your head and forced you to respond. Similarly, you could ALSO CHOSED not to REPLY. So, don't come here playing the victim.

As I said before, I have already gotten the answer that I seek for. Therefore, its not necessary for YOU to come here and be a keyboard warrior. If you don't like what you see or read, you always have the option to ignore and not respond.

But when you chosed to reply & respond still even despite me saying that I've already gotten my answer...dun come preaching and complaining here. Thank You & have a great day ahead.

Consider reviewing of the published ASC Community etiquette guidelines - and the ASC Terms of Use to which you agreed when posting here:

Community etiquette guidelines - Apple Support

Apple Support Communities Use Agreement - Apple Community

We welcome all-comers to ASC that both display and honour the values of our Community. Here we try our utmost to offer help and appropriate guidance where we can. Sometimes it is necessary to ask for additional information, or request clarification, before we are to offer region-specific information.