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marka_lao
User level: Level 1 (4 points)

How do I resolve a subscription issue when trying to download an app?

Hi! Im trying to download an app but i cant. It says i have to pay a bill or a subscription that I canceled. My free subscription on the app “minus photos” expired on oct 3 but i canceled it on oct 4 because i forgot. And now I cant download an app because they told me to pay it first. I didnt even use the app after my free subscription was over. This did not happened only today but also 4 days ago, I just paid it since I was still going to use the app anyways. But now I jst can keep paying it since i wont use the app. Pls do something





[Re-Titled by Moderator]

Original Title: Subscription problem

Posted on Oct 4, 2026 5:58 AM

3 replies

Limnos
User level: Level 10 (462,771 points)

Oct 4, 2026 6:04 AM in response to marka_lao

Click on this link to learn "How to cancel a subscription from Apple." --> Cancel a subscription from Apple - Apple Support - Note: "If you signed up for a free or discounted trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends."


If you wish to pursue a refund (at Apple's discretion), follow the directions in this support article about how to request a refund for apps or content that you bought from Apple ➔ Request a refund for apps or content that you bought from Apple - Apple Support The likelihood of you getting a refund may vary greatly from region to region as provided in section B of Legal - Apple Media Services - Apple . Typically refunds are entirely discretionary and not guaranteed. Special terms may apply for some countries: About canceling subscriptions in Germany, Israel, South Africa, or Türkiye - Apple Support


Read this support article for information about how long it takes to receive a refund (if one is granted), and how to check the status of a refund for apps or content that you bought from Apple --> Check the status of a refund for apps or content that you bought from Apple - Apple Support


Limnos
User level: Level 10 (462,771 points)

Oct 4, 2026 6:07 AM in response to marka_lao

I have never seen anybody report here of Apple canceling an initial charge. You will have to pay for it, then ask for a refund and hope that Apple grants you one.

marka_lao Author
User level: Level 1 (4 points)

Oct 4, 2026 6:04 AM in response to Limnos

I forgot to cancel it before the trial ends. And now i cant download an app because they tryna let me pay it first. It cost a lot like alot

Originally posted at discussions.apple.com/thread/256370221