Refunded but not received

Your title says you were refunded but the funds were not received, but then in your description you say you are asking for a refund. Which is it? If the first, this support article explains how to check the status of a refund for apps or media content that you bought from Apple, and how long it takes to receive a refund if you are granted one --> Check the status of a refund for apps or content that you bought from Apple - Apple Support

If the second, the support article If you see 'apple.com/bill' on your billing statement - Apple Support and the related article Get help with charges from apple.com/bill - Apple Support explain how you can check your iTunes and App Stores purchase history, cancel subscriptions (remember that these need to be canceled at least 24 hours in advance), and track possible sources of unrecognized Apple charges you may see on a bill. These may be purchases by Family Sharing members, others sharing your card (such as a spouse or partner, or a second Apple Account you have; you may not see a receipt).

The article also provides a specific link for contacting Apple if you cannot trace the source of charges, e.g., if you subscribed to something directly with a third party, see: About purchases not billed through the App Store or Apple In-App Purchase - Apple Support instead. In that case you need to work directly with the vendor, not Apple. See also: Fabulous SAS - Unethical app, please dele… - Apple Community

If you use Apple Card you may find this document helpful too ➞ If you see an Apple Services charge you don't recognize on your Apple Card - Apple Support

Also note this service: View your App Store and iTunes Store purchases directly from your financial institution - Apple Support

which may let you view Apple receipt details when you are signed into your financial institution website or mobile app .

If using Family Sharing and viewing purchase history under Report A Problem, make sure the “Apple Account” box is set to “All.” If a purchase is listed in your purchase history and you want to ask for a refund, read this article about how to request a refund for apps or content that you bought from Apple ➞ Request a refund for apps or content that you bought from Apple - Apple Support Remember that many apps have trial periods with subscriptions that then start automatically unless you cancel them in time. If a Family Sharing member made the purchase then you need to discuss this with that person. They would have to initiate any refund request.

● If neither you, nor Apple, nor a Family Sharing member can account for a charge and it ONLY appears on a bill for a charge card you alone control, you may have been the victim of card fraud. Contact your financial institution immediately. Any reimbursement would have to come from them, not Apple. More here —> Refund Rejected on fraudulent transaction - Apple Community

If a reporting a problem request is unsuccessful or you have another issue try contacting Apple. Click here ➞ Contact Apple Support - Apple Support Go to the bottom of the window and you may see options for a telephone call or chat session. This is not available in all countries and the phone numbers tend to not be international.

Hello~ First…we are your fellow forum members and can return nor take anything. Have you asked for refunds?

Request a refund for apps or content that you bought from Apple - Apple Support

You may click on the link below…

Check the status of a refund for apps or content that you bought from Apple - Apple Support * & **

*Please note, if you already initiated your refund request, contacting Apple by phone or chat won't help speed up your request, or the processing of your funds. Monitor the status of your request on , reportaproblem.apple.com or with your financial institution.

**When will I get the money back?

If your refund is approved, the funds are applied to the same payment method that you used to buy the item. Here's how long it takes for a refund to appear on your account or statement:

Store credit—It might take up to 48 hours to see the refund in your Apple Account balance.

Mobile phone billing—It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.

Credit and debit cards, Apple Pay, Apple Cash, and all other payment methods—It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution.

~Katana-San~

Welcome and thank you for reaching out. 🤗

Apple charges could be from subscriptions, app purchases or family sharing.

Check your purchase history in Settings ➢ [your name] ➢ Media & Purchases ➢ View Account ➢ Purchase History to see the exact charge and manage any subscriptions.

More information:

• Get help with charges from apple.com/bill
• If you see 'apple.com/bill' on your billing statement
• If you see an Apple Services charge you don't recognize on your Apple Card

Subscription:

To resolve this, go to Settings, [your name], select Subscriptions and confirm that your subscription is canceled.

Refund:

Then, visit reportaproblem.apple.com, sign in, find the charge and request a refund explaining why you canceled the subscription.

Need more help?

• United States: 1-800-APLCARE.
• Contact Apple Support.
• Get Support.

Good Luck! 👋🏼😉

Smiliñ 😎 Brian | Community Volunteer

Other possibilities to consider (not all may apply in your situation):

● If you see duplicate subscription charges on a card but only one in your Apple subscriptions list, you may have subscribed once in-app through Apple and a second time directly with the vendor on their web site (e.g., YouTube). Cancel one of your subscriptions. The same can happen if you have two Apple Accounts.

● Purchases can be made with your account if your Apple Account is compromised (read what to do ➞ If you think your Apple Account has been compromised - Apple Support ) or somebody else has access to your device (require a purchase password as explained in this article ➞ Require a password for purchases in the App Store and other Apple services - Apple Support ).

● If you only see a charge in emails or texts that are not official Apple receipts, it is likely phishing attempts (see the article: Recognize and avoid social engineering schemes including phishing messages, phony support calls, and other scams - Apple Support ).

● Small amounts of ~$1 may be an authorization hold that will be refunded (pending charge ➞ How apps, content, and subscriptions from Apple are billed - Apple Support ).

● Unanticipated larger amounts may be grouped smaller charges, e.g., “large digital goods” ( How apps, content, and subscriptions from Apple are billed - Apple Support ).