User level: Level 1 (4 points)I was charged for a Loora subscription through Apple. I cancelled the subscription immediately after the payment, but I have not received a refund. Now the purchase shows as $0, so I can’t request a refund through Report a Problem. Could you please check the payment and refund status for me?
[Edited by Moderator]
Original Title: Request refund
Posted on Oct 4, 2026 3:31 AM
User level: Level 10 (462,771 points)Oct 4, 2026 1:28 PM in response to Soomi09
To me it appears from your invoice image that although you paid with Apple Pay the item was billed by Paddle, not Apple. You would have to ask Paddle about any refund. Refunds from Apple are not automatic and I suspect that's a general rule with any vendor. You will need to contact the Paddle. Here's a link to their refund policy: https://www.paddle.com/legal/refund-policy and here's one to the site to which they direct you to ask for a refund: http://paddle.net
User level: Level 8 (45,179 points)Oct 4, 2026 4:12 AM in response to Soomi09
Re: "How do I request a refund for a cancelled Loora subscription through Apple?"
We are all Apple users, just as you are, in the community, so no-one here has access to your accounts or details. Also: Apple is unlikely to see your question.
Am not familiar with Loora.
If the purchase amount is not in your purchase history, your subscription may have been with a developer outside of Apple's own ecosystem of products. Any refund would have to come from those who received your payment.
More info: About purchases not billed through the App Store or Apple In-App Purchase - Apple Support
Eg: says:
"If you paid for an app, a purchase within an app, or a subscription outside of Apple’s ecosystem, contact the developer for billing support or a refund. Apple is unable to provide support for these purchases."
You can contact those who charged you by the vendor's invoice details:
or
Apple support's article (link below) may be helpful:
How to contact an app developer - Apple Support
or
Contact a third-party vendor:
The best source of help for a product not made by Apple (a third-party product) is the company or person who made it—its vendor or developer:
Contact a third-party vendor - Apple Support
Billing and Subscriptions support website for Apple media products:
Subscriptions and Billing - Official Apple Support
Originally posted at discussions.apple.com/thread/256370144