User level: Level 1 (4 points)my apple tv is not working in apple one
I cancelled my subscriptions Apple TV and apple music on 10th of September 2026 which renews on 23rd of September then I purchased apple one , all the services are working but Apple TV giving expired on 23 notification why can I use Apple TV services in apple one I purchased for 365 Indian rupees
[Re-Titled by Moderator]
Original Title: Apple One issue
Posted on Oct 4, 2026 12:43 AM
User level: Level 8 (45,179 points)Oct 4, 2026 2:51 AM in response to BatteryHealthDegradation
Re: "Unable to use Apple TV services in Apple One after purchasing it"
You may need to sign out of the old Apple TV subscription,
and
then sign in again with the new Apple One details.
ie: sign in with your Apple Account.
If your system isn't set to update the Apple TV automatically, you might want to try checking for an update in Settings > System > Software Updates
More info, if needed: How to: Update your Apple TV - Apple Support
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More trouble-shooting if needed:
If all else fails, you may want to try a reset to factory settings, and start over again, this time with your Apple One details
See: Get the Apple TV app on your smart TV or streaming device
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More support if needed:
Apple TV Support website: (info. / support / contact options etc.)
TV Support - Official Apple Support
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Useful resource: Apple TV app user guide
User level: Level 8 (45,179 points)Oct 5, 2026 2:15 PM in response to BatteryHealthDegradation
Re:: "How can I talk to apple verified support on chat to resolve my issue"
Apple TV Support website: (info. / support / contact options etc.)
Scroll right to the bottom of the webpage that opens from the link below, and see "Still need help" click on the "Get Started" link.(online chat / phone / email etc.)
User level: Level 8 (45,179 points)Oct 4, 2026 4:21 AM in response to brbo
Availability of Apple Media Services - Apple Support
Lists Apple One for India, yet with the footnote (3):
" (3) Apple One is only available (in India) if you subscribed to the service before 14 September, 2026. To retain access, maintain an active subscription. If you cancel your existing subscription, you lose access to the service and cannot resubscribe."
User level: Level 9 (55,707 points)Oct 4, 2026 4:02 AM in response to BatteryHealthDegradation
You mentioned Indian rupees.
On the Apple (India) site, I no longer see any listing for Apple One. Even when I do a search and find a link for what appears to be the Apple One (India) page, following that link redirects me to the iCloud+ page for India. There is a change to iCloud+. Subscribers to iCloud+ now get access to Apple Arcade, and to non-third-party-content parts of Apple TV, for no extra cost.
I believe Apple rolled out that change to about 100 countries in September 2026 – although the U.S., Canada, Great Britain, Japan, and a lot of Western European / EU countries are not among them. On the U.S. site, iCloud+ doesn't include Apple Arcade or Apple TV access, and there are separate Apple One plans.
Maybe the timing of your subscription to Apple One was such that you got caught up in some glitch around Apple's decision to stop offering Apple One plans in India, and to include extra stuff in iCloud+ plans in India?!?
It's a possibility that you could at least mention when you talk to Apple Support, in case it helps them figure out the issue.
User level: Level 8 (41,662 points)Oct 5, 2026 1:05 PM in response to BatteryHealthDegradation
User level: Level 9 (55,707 points)Oct 4, 2026 3:42 AM in response to BatteryHealthDegradation
If you were taking an Apple One free trial, the answer would be that the free trial does not include services to which you previously had free trials or subscriptions. So for you, a free trial of Apple One would not include a free trial of Apple Music or of Apple TV.
But since you are paying for the Apple One subscription already, it is not clear why this would be happening.
User level: Level 1 (4 points)Oct 5, 2026 2:35 AM in response to Servant of Cats
How can I talk to apple verified support on chat to resolve my issue
Originally posted at discussions.apple.com/thread/256370094