Level 1 (4 points)

Apple Gift Card redemption code is damaged

My Apple Gift Card redemption code is damaged and some characters are unreadable. I have the physical card and proof of purchase. Can you help me recover or replace the code?

Posted on Oct 3, 2026 11:05 PM

3 replies

Smilin-Brian

Level 10 (97,882 points)

Oct 4, 2026 4:48 AM in response to SadStan231

Thank you for reaching out. 🤗

According to Apple:

If you can't read the code on the back of your card because it's scratched or damaged, contact Apple Support. ←💳

You might need to provide:

An image of the full front and back of your card.
A sales receipt showing when your card was purchased.
The serial number from your card.

Good luck! 👋🏼😉

Smiliñ 😎 Brian | Community Volunteer

Katana-San

Level 10 (124,115 points)

Oct 4, 2026 8:59 AM in response to SadStan231

Hello~ Click on below…

If you can't redeem your Apple Gift Card, App Store Card, or App Store & iTunes Gift Card - Apple Support*

*Contact Apple Support

Go ahead and contact Apple for assistance. I only buy Apple gift cards from link below…

Apple Gift Card - Apple

~Katana-San~

Niel

Level 10 (756,437 points)

Oct 3, 2026 11:05 PM in response to SadStan231

Click here and ask Apple Support for assistance; supply them with the remaining part of the code. If you got the card that way, contact the store it came from as well.

The people on these boards are mostly other customers and won't know what the missing characters are.

(265136)

Originally posted at discussions.apple.com/thread/256370059