Level 1 (4 points)

I phone 17 pro max warranty date issue

Hello, I recently purchased an iPhone 17 Pro Max in China, and I noticed an issue with the warranty information.

The iPhone shows the correct manufacturing date and the correct first-use/activation date. However, under Settings → General → AppleCare & Warranty, the warranty is showing as expired on April 2, 1978, which is obviously incorrect.

I have already restarted the iPhone and the information has not changed.

Could you please check the warranty status associated with my device’s serial number and correct the purchase/warranty date if necessary?

Thank you.

Posted on Oct 3, 2026 10:52 PM

5 replies

Niel

Level 10 (756,437 points)

Oct 3, 2026 11:07 PM in response to Ad-kHan

Click here and contact Apple Support through the "Get more help" or "Tell us what’s happening" section at the bottom of the page.

(265137)

Niel

Level 10 (756,437 points)

Oct 3, 2026 10:58 PM in response to Ad-kHan

Click here and look it up.

If your model number in the General settings starts with 3, 4, or 5, the store shouldn't have sold it to you.

(265135)

SeeYouLaterBye

Level 1 (12 points)

Oct 3, 2026 11:25 PM in response to Ad-kHan

back up the phone before sending it in if you can. Apple service may involve repair or replacement, and you should not assume your personal data will remain on the device.

Do not erase the phone until you’ve secured your data if the phone still works.

Apple’s China policy says iPhones purchased in mainland China generally have a 1-year hardware warranty, and Apple may repair the phone or replace the whole device depending on the problem.

Ad-kHan Author

Level 1 (4 points)

Oct 3, 2026 11:02 PM in response to Niel

No, it dose not start with these numbers

Ad-kHan Author

Level 1 (4 points)

Oct 3, 2026 11:04 PM in response to Niel

In the support page it is just showing that the coverage is expired while in the it is showing April 2, 1978

Originally posted at discussions.apple.com/thread/256370035