User level: Level 1 (4 points)It has been two weeks since I received the notification for the free AirPods Max 2 replacement under AppleCare, but I still cannoIt has been two weeks since I was notified about my free AirPods Max 2 replacement under AppleCare. However, I have been unable to locate or track any repair order using the case ID *** . I am writing to ask why the order is not visible in the system and to request an update on its status.t find any repair order with the ID: ***
[Edited by Moderator]
Posted on Oct 3, 2026 3:09 PM
User level: Level 10 (211,627 points)Oct 3, 2026 5:21 PM in response to 鸿鹏211
"AirPods Max 2 replacement: It has been two weeks since I received the notification for the free AirPods Max 2 replacement under AppleCare, but I still cannoIt has been two weeks since I was notified about my free AirPods Max 2 replacement under AppleCare. However, I have been unable to locate or track any repair order using the case ID *** . I am writing to ask why the order is not visible in the system and to request an update on its status.t find any repair order with the ID: ***"
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Tracking Down your Orders:
Log in here, and select your device: https://checkcoverage.apple.com/products. Apple would have sent you an eMail to track down the shipment of this. Did you not receive such an eMail?
Go here: Viewing & Changing Orders - Shopping Help - Apple
Scroll to:
You can also view shipping and pickup information by selecting an item from your Order Listing page.
Originally posted at discussions.apple.com/thread/256369905