Online chat with apple

Hello~ See the link below…

Contact Apple Support - Apple Support*

*Example…

If you tap the highlighted number once you go into the link and choose your Country or Region…it opens more options for you.

Take care.

~Katana-San~

This support page has information about Apple support and service ➔ Contact Apple Support - Apple Support If live support options (chat, telephone) are available they will show near the bottom left. Telephone numbers may only work when calling from the same country.

With an iPhone, iPad, or Vision, you may be able to chat using the Apple Support App if it is available in your country —> https://apps.apple.com/app/apple-support/id1130498044

There are also specific chat links for particular issues. If we knew why you need to chat with Apple we could guide you to one of those.

Interesting. When I go to the link Katana-san provides I do see a telephone number but it is plain text, not a clickable link. There are no additional options, and for the USA at least there is no chat option at that level of support. I do know there are chat options when you are deeper into the support site and have a particular issue. E.g., Special balance-emptying chat contact link at the bottom of this support article --> Check your Apple Account balance - Apple Support

Apple keeps on changing its support structure and I suspect the image Katana-san provides is from a former verstion. When I click on that link provided there is no mention at all of chat in the Messages app.

Limnos wrote:

Interesting. When I go to the link Katana-san provides I do see a telephone number but it is plain text, not a clickable link. There are no additional options, and for the USA at least there is no chat option at that level of support. I do know there are chat options when you are deeper into the support site and have a particular issue. E.g., Special balance-emptying chat contact link at the bottom of this support article --> Check your Apple Account balance - Apple Support

Apple keeps on changing its support structure and I suspect the image Katana-san provides is from a former verstion. When I click on that link provided there is no mention at all of chat in the Messages app.

Hello~ When I click on that link as explained… I can chat or call. The number in the “example” is not a clickable link…it is an “example” only from a screenshot. You must go through the actual link.

~Katana-San~

This is what I see when I click on your link:

________

No mention of chat. The only links are to Accessibility things and ASL. Above the "Connect with Live Support" is "Get online support" with a list of equipment. No mention of Messages. If I select an items of equipment then I have to go through a long list of selections before I get anything mentioning chat. In fact that is the only way I get anything except a telephone number.

Where exactly are you clicking? I see no other clickable things other than the equipment list and the two special assistance links. I am on a Mac computer. It does have Messages which should work fine for chat via the Internet but of course the phone numbers will only work if I go to a telephone. If somehow having a computer doesn't work using Messages chat then one would need to know exactly what equipment an OP is using before providing a chat option using that link. I do find it odd though that I cannot chat via Messages using the Internet. I text my wife all the time using Messages via the Internet.

The only thing I can think of is the system is picking up on if you have cellular capability and in my case refusing to offer chat since my computer does not have cellular. I still don't know why it would not still be possible to get chat with just an Internet connection since that's basically Facetime. One of those Apple mysteries. Nevertheless it suggests that using the general support link is not guaranteed to yield a chat option. I do know from earlier today I was looking at contact options and I did get a chat connection offered when exploring emptying account balance methods.

Hello once more~ This is what I see and when I tap on Chat with Apple…it works as well.

~Katana-San~

Hello~ Here on my iPad…

~Katana-San~