Static in left ear of Beats Studio Pro

My Beats Studio Pro (Model A2924, Firmware 2C301) were purchased within the last year and for the past month the left side has loud static if I use Noise Cancellation or Transparency. I reset them, did not fix it. I turned off Personalized Spatial Audio - still did not fix it. From what I've read, this is a known issue but Apple will not replace them or fix them if it's been more than 90 days.

So - what other brand are we buying? Hopefully one with tech support and a reasonable warranty?

If there is anything else I can try to fix this issue, please let me know, and thank you!

Posted on Oct 3, 2026 8:19 AM

1 reply

WheelieNick

Level 9 (74,110 points)

Oct 14, 2026 10:44 AM in response to jemceeconnell

Factory Reset via Button Combination: Press and hold both the power button and the volume down button simultaneously for about 10 seconds until the indicator LEDs flash, then release.
Check for Sweat or Moisture Ingress: Condensation or sweat trapped around the exterior microphones during workouts can trigger permanent or temporary static and ocean-like sounds in Transparency or ANC modes. Let them dry completely in a warm, dry room.
Unpair and Clear Bluetooth Cache: Forget the device from all of your linked Apple or Android devices, power-cycle the headphones off for 20 seconds, and re-pair from scratch.
Wired Audio Bypass Test: Plug them in via USB-C to see if the static persists in wired mode, which helps isolate whether the digital-to-analog converter (DAC) or the noise-cancelling mics are at fault.
Contact Apple Support Directly: Do not rely on community guidelines regarding a 90-day window; since you are within your first year of purchase, initiate a service request via Apple Service and Repair for Beats.