User level: Level 1 (4 points)Hi everyone,
Today I received an email from Apple saying the security questions on my Apple Account were changed.
I've already reset my password via iforgot.apple.com, but when I try to sign in, I'm asked to answer the security questions, which I can't. I don't see an option to reset them by email.
Is there any way to reset the security questions or recover my account without a phone call? Is chat support available for this?
Thanks for any help!
Posted on Oct 3, 2026 8:09 AM
User level: Level 10 (462,771 points)Oct 3, 2026 9:01 AM in response to Tuzik19
Several years ago Apple transitioned to using two factor authentication instead of security questions. You can continue to use security questions if you already use them and they are working for you, but if you have problems then they no longer get direct support. Over the past few years Apple has been persistently encouraging users to switch to the newer two factor authentication security system. For those who have disregarded their encouraging, Apple will likely only help you to now change to two factor authentication, if even that is possible. Follow the instructions in the "Turn on two-factor authentication for your Apple ID" section in this support article --> Two-factor authentication for Apple Account - Apple Support to try to change to two factor authentication.
If you still need help, contact Apple Account support at this link ➞ https://getsupport.apple.com/?caller=cups&PGF=PGF63005
Select "Other Apple Account Topics", then "Security concerns or account compromised." This will give you a chat or telephone call option.
If Apple cannot, or will not, help you transition to two factor authentication then it is quite possible you will have to simply abandon the old account and everything it contained. In that case, if you were using the Find My service, the Activation Lock support request support article at: - https://al-support.apple.com/#/additional-support may at least let you regain use of your equipment. If not, you will also have to say goodbye to the device as well.
Good luck!
*More about identity verification problems here —> Cannot Reset Security Questions - Apple Community
User level: Level 10 (462,771 points)Oct 3, 2026 9:05 AM in response to Limnos
I'll add that Apple's implementation of security questions was inherently weak. They can be fairly secure if done correctly, and are more accommodating than requiring you have a second item of equipment or a reachable telephone number when traveling.
User level: Level 10 (95,874 points)Oct 3, 2026 8:11 AM in response to Tuzik19
No. You are likely locked out of the account. It’s important to have turned on two factor authentication for this very reason.
Originally posted at discussions.apple.com/thread/256369699