User level: Level 1 (20 points)When using the camera on my iPhone 13, the camera will come on as normal but will within 2 seconds freeze, refocus, work for 2 seconds and repeat. The settings are HD resolution when it breaks. If I set to 4K resolution and 60 fps it works as expected.
I have had this issues for over a year, resetting the settings back to default multiple times because that resolves the issue for a month or so.
any solutions out there? Thanks.
Posted on Oct 3, 2026 6:42 AM
User level: Level 1 (20 points)Oct 6, 2026 5:13 PM in response to Jeff Donald
I had 113 of 128 GB used in storage. A third was photos and vidéos so I cleaned up the vidéos and the caméra is working again.
seems like an odd thing to break the caméra but it’s working again!
User level: Level 9 (64,078 points)Oct 3, 2026 7:15 AM in response to BepeRen
Please have Apple perform diagnostics on your iPhone. It can be done in person at an Apple Retail Store or at an Apple Authorized Service Provider. You can also contact Apple Support and request remote diagnostics.
If you’re in the US, please call 1-800-MY-APPLE, or outside the US, consult the support articles below. In Canada, call 1-800-263-3394.
Contact Apple for support and service - Apple Support
Genius Bar Reservation and Apple Support Options - Apple
User level: Level 9 (64,078 points)Oct 7, 2026 3:51 AM in response to BepeRen
The camera sets aside/reserves some space to record the video. Your device didn't have enough space available for the reserve and failed.
I'm glad the issue is resolved and i hope you have a great day.,
User level: Level 1 (20 points)Oct 5, 2026 5:59 AM in response to Jeff Donald
Hi Jeff. Thankyou for responding.
I have already had diagnostics ran against my phone by both Apple support and a third party and nothing could be identified.
User level: Level 9 (64,078 points)Oct 5, 2026 6:32 AM in response to BepeRen
Hi, you’re welcome. What is your storage size and how much free space do you have? What iOS version is your iPhone using?
Originally posted at discussions.apple.com/thread/256369656