I can’t get the balance to $0. Can you help.

I see you want to empty your account balance. The people on this forum—other users like yourself—cannot do this for you but there are TWO ways you can try:

#1. If you still have a valid credit or debit card from your original country, purchase an item for slightly more than your balance. The remainder will be billed to your card, leaving you with nothing in your account balance. This is the only solution for you to empty your balance if Apple does not provide support in your old country, or you cannot contact Apple Support for your old country. This first method is the easiest and has the additional benefit that you get to use your money for something for yourself instead of simply giving it to Apple

#2. Ask Apple Support to remove and keep the balance. Live support is not available in all countries.

- Balance emptying chat contact link at the bottom of this support article --> Check your Apple Account balance - Apple Support

- Chat with Apple Account support —> https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0998&symptom_id=20198

- General Apple support and service contact ➔ Contact Apple Support - Apple Support If live support options are available they will show near the bottom left. Telephone numbers may only work when calling from the same country.

- With an iPhone, iPad, or Vision, you may be able to chat using the Apple Support App if it is available in your country —> https://apps.apple.com/app/apple-support/id1130498044

If you can neither add a payment method nor contact Apple, your alternative is to create a new Apple Account when you are in the new country. Avoid doing that if at all possible. It may cause many complications with your current account content.

When asking about this because you are changing regions, take a look at this article:

Change your Apple Account country or region - Apple Support

Hello ~If you are trying to zero your balance before changing regions…you may purchase an item from the App Store for more than your balance and the remainder will be billed to your credit card on file thus zeroing your balance . You may also go to lower left hand corner and click on Support and they can zero it for you or…

Contact Apple for support and service

Also if you are changing regions take a look through this article as well…

Change your Apple ID country or region - Apple Support

~Katana-San~

Sorry, but we are all users here, just like you, and we can not access your personal data. Only the official Apple Support can do that.

In order to get your Apple Account balanced cleared, you can either contact them by selecting the phone number for your region from this Apple Support page:

Contact Apple Support

Or spend the remaining balance to buy an app or content from Apple, which costs slightly more than the remaining Apple Account balance, so that your secondary payment method will be used to charge you for the rest of the payment.

Also take a look at this article, to make sure you have completed all steps to be able to change the region successfully after having the Apple Account balance cleared.

Change your Apple Account country or region - Apple Support

Welcome and thank you for reaching out. 🤗

Here at the Apple Support Community, we are volunteers (thoughtful Apple users) who share knowledge in an effort to help others, such as yourself.

We don’t have the power to look into accounts, make changes or remove the balance.

You will need to → Contact Apple Support to request a reset of your account balance to zero.

Thanks again for reaching out. 👍🏼

All the best! 👋🏼😉

Smiliñ 😎 Brian | Community Volunteer