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anonymous-imac-user
User level: Level 1 (110 points)

Old HP printer won't work with iMac since Golden Gate 27.0.1 (I think)

Hi - I have a 2023 iMac, M3. My printer is an old HP laser (B&W) that connects via USB-A / USB-C (no Wi-Fi). I can't be sure, but I think it stopped working with my iMac after I installed the Golden Gate 27.0.1 OS update. I went to the HP website to see whether they had any driver updates. None for Mac. The printer does work because it will print a test sheet (when I press one of the buttons on the printer). The error messages I'm getting (on iMac) are: "filter failed," "data failed," and "The printer software is not compatible with this device."


I've been trying to print documents from Adobe, Preview, and Microsoft Word. None will print.


I've tried "resetting printing system" and then adding the printer back on. To no avail.


I'd appreciate any help. TIA.


SOLVED: Installed Rosetta: Using Intel-based apps on a Mac with Apple silicon - Apple Support

Posted on Oct 2, 2026 10:55 PM

7 replies

kaz-k
User level: Level 9 (53,902 points)

Oct 3, 2026 10:34 AM in response to anonymous-imac-user

Hi,

Try to install Rosetta2, since many older HP printers rely on drivers built for Intel processors.

Try to install Rosetta2 with Terminal command:

  1. Open the Terminal app on your Mac (press Command + Space, type "Terminal", and hit Enter).
  2. Copy and paste the following command into the window, then press Return:
  3. bash
softwareupdate --install-rosetta --agree-to-license


genNam99
User level: Level 1 (18 points)

Oct 7, 2026 5:57 AM in response to kaz-k

Thank you so much. Mine still said "failed" but still printed the document at least despite saying that. You are a literal life saver!


OldToad
User level: Level 4 (1,299 points)

Oct 3, 2026 11:06 AM in response to anonymous-imac-user

If installing Rosetta doesn't work try the following;


1 - open System Settings and go to Printers and Scanners.

2 - Option click in the Default printer box to bring up the "Reset Printer System" box.

3 - click on the Reset Printer System box.

4 - reboot your Mac and open the System Settings ➙ Printers and Scanners.

5 - click on Add Printer and see if your HP Laserwirter printer will add and work as expected.




OldToad
User level: Level 4 (1,299 points)

Oct 8, 2026 12:22 PM in response to anonymous-imac-user

If all else fails go to the HP Europe site and see if they have a driver there. The EU is more strict on companies supporting older items.


claus237
User level: Level 2 (256 points)

Oct 8, 2026 2:44 PM in response to anonymous-imac-user

What Happens if you reinstall Mac OS Golden Gate to 27.0, from the Time Machine copy?


Provided, of cours, that a Time Machine Copy, has been made?


And, it has nothing, to do with, a Firmware update, to your Old HP Printer?


A, Driver problem, is not worth mentioning here!


The Rosetta Software, is probably, the best bet, that it succeeded!

anonymous-imac-user Author
User level: Level 1 (110 points)

Oct 3, 2026 1:17 PM in response to kaz-k

Thank you!

anonymous-imac-user Author
User level: Level 1 (110 points)

Oct 3, 2026 1:19 PM in response to OldToad

I did try that (stated in my OP) and it didn't work. Thank you, though.

Originally posted at discussions.apple.com/thread/256369468