User level: Level 1 (6 points)Why did the refund appear on my credit card this morning, but now, when I check , the record of the refund is gone?
Posted on Oct 2, 2026 9:43 PM
User level: Level 10 (462,771 points)Oct 3, 2026 7:17 AM in response to shaowen226
You would need to ask your credit card company and/or Apple about that. This is a user to user support forum and we are just other customers like yourself, with no access to account information.
You should have your card company's information.
This support page has information about Apple support and service ➔ Contact Apple Support - Apple Support If live support options (chat, telephone) are available they will show near the bottom left. Telephone numbers may only work when calling from the same country.
With an iPhone, iPad, or Vision, you may be able to chat using the Apple Support App if it is available in your country —> https://apps.apple.com/app/apple-support/id1130498044
This link takes you to a chat page for managing or editing an Apple Account. —> https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0998&symptom_id=20198
User level: Level 10 (97,882 points)Oct 3, 2026 1:03 AM in response to shaowen226
Welcome and thank you for reaching out. 🤗
To get the best possible technical support for your needs, try any of the following support options:
Get live expert assistance by contacting Apple Support:
In addition, you can try → Apple Support for assistance or download the Apple Support App. ↓
Thanks again for reaching out. 👍🏼
Good luck! 👋🏼😉
Smiliñ 😎 Brian | Community Volunteer
User level: Level 9 (55,707 points)Oct 2, 2026 9:53 PM in response to shaowen226
This is a user-to-user forum. Nobody here has access to your Apple Account or to your credit card account to answer that.
Originally posted at discussions.apple.com/thread/256369456