MacBook Air ISO 12.6 will not connect to internet

MacBook Air ISO 12.6. Used this laptop with my old internet but since moving & using a new internet it will not connect. It shows in my trusted devices via iPad but won’t connect to laptop. Evidently,I’ve forgotten the password for laptop because the one I have written down doesn’t work. To get a new password I can use my Apple ID but since my laptop hasn’t connected to the internet yet, I get an error message saying there was an error connecting to Apple ID server! What you see in the pic is my screen when I turn on laptop. There is no 🍎 in the left hand corner just a place for me to sign in. Keep in mind I’m 78 year old senior who is not very tech savvy. Is there a way to start over & do a redo? Help please! Help please.

Posted on Oct 2, 2026 7:39 PM

1 reply

TheLittles

Level 10 (211,627 points)

Oct 2, 2026 10:15 PM in response to sjgerveler

"[...]To get a new password I can use my Apple ID but since my laptop hasn’t connected to the internet yet, I get an error message saying there was an error connecting to Apple ID server![...]"

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Issues Signing Into Apple Account with Internet:

A. Top-Right Corner of your Screen:

What do you see on the top-right corner of your screen? Do you see WiFi rainbow bright-white? Or is it dulled-out?

B. iCloud Connection Issues:

There are no iCloud Issues, as of this thread: Apple - Support - System Status

C. Use Ethernet:

Have access to Ethernet? If so, purchase an adapter (if you don't already happen). and then use a CAT6 cable for this, connecting it directly to the router. Go Here: Belkin USB-C to 2.5Gb Ethernet Adapter - Apple

D. Reset your User Account Password in Recovery Mode:

Go Here: If you forgot your Mac Login Password - Apple Support