Does my "new" iPad 9th generation have a battery issue?

I received a new iPad 9th generation two days ago through Apple Care. I did not fully charge it, but turned it on and set it on a table next to my old iPad (same generation) to start the transfer from the old to the new. Neither iPad was plugged in. I checked on them and things were going along nicely. Only some apps were left to update. When I went back to the two hours later, both were off, but the new one was very hot to the touch. (still not plugged in) The old one was fine. I put both them on a table to charge them. My old iPad starting charging up as always. I let the new one cool down which it did quickly. Then I plugged it in to a separate charger. But it didn't show anything for a long while. Eventually I could see the battery icon which told me the battery was low. In the meantime my old one was charging up. I woke up in the middle of the night maybe five hours later and my new iPad was still showing the battery icon and nothing more. My old one was completely charged. When I got up this morning, my new one was finally at 58%. Now it is fully charged. What is going on? Is the battery defective on my "new" one?

Posted on Oct 2, 2026 2:29 PM

2 replies

LotusPilot

Level 10 (334,506 points)

Oct 2, 2026 3:20 PM in response to msboc

There have now been many reports of charging issues with iPad9 subsequent to updating to iPadOS 27/27.0.1 - and as such, the growing weight of evidence suggests introduction of a software bug affecting the iPad's charge controller. Many also report that leaving the iPad connected to its Power Adapter to fully charge over an extended period will restore normal battery performance and charging behaviours.

If difficulties persist, you would be well advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page.

You can also initiate and manage your support cases from Apple devices using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044

You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to hands-on test and assess your iPad:

Genius Bar Reservation and Apple Support Options - Apple

In addition, for all those impacted by this issue, you should submit a Bug Report via Apple's Product Feedback portal - as, until Apple receives a sufficient volume of reports, it may not assign resources to investigate and resolve the issue. For iPad and iPadOS:

Feedback - iPad - Apple

When submitting a report, ensure that you include details of your iPad model and the installed version of iPadOS within the body pf the report. Don't rely on the pick-list alone as this may not include the most recent version of iPadOS.

msboc Author

Level 1 (18 points)

Oct 2, 2026 5:57 PM in response to LotusPilot

I will definitely call Apple support as I've only had the iPad two days and have not yet used it beyond charging it and my old damaged iPad is due back. (I've been trying to avoid the Genius Bar because of the time of year and how totally jammed it is. But I will, after I talk to apple support, make an appointment. Thanks so much for your input. It's been very helpful.

Originally posted at discussions.apple.com/thread/256369304