Unofficial archive. This is a read-only, community-run archive of the Apple Support Community. It is not affiliated with or endorsed by Apple Inc.

barmaky

Level 1 (4 points)

Keypad and keyboard stops working

I bought my M3 MacBook Air 2 years ago and I started facing a problem that the keypad and the keyboard keeps stop working out of nowhere despite that I never spelled any liquids on it and did Mac diagnostics tests for the keyboard and keypad showed no hardware or sensors problems...how can fix this please

Posted on Oct 2, 2026 12:14 PM

1 reply

MrHoffman

Level 10 (169,253 points)

Oct 2, 2026 12:21 PM in response to barmaky

Start up in Safe Mode, which disables most add-ons and most keyboard add-ons:

Start up your Mac in safe mode - Apple Support

Here are a few other suggestions, though most of these are for external keyboards:

If your Mac doesn’t respond to key presses - Apple Support

If problems persist, you’re heded for a discussion with Apple Support.

Originally posted at discussions.apple.com/thread/256369251